McDonald's Reviews Summary

Service and Staff

Pros:

• "The man who served us went above and beyond to make sure my daughters meal was gluten-free. We were served immediately even though it was very busy."
• "I spoke to a guy on next table who appeared to be management and they replaced drink immediately without question. Excellent customer service."
• "Staff at chester services have been brilliant throughout lock down."
• "Staff were friendly & accommodating."
• "Mainly I’d like to sing the praises of a female manager who dealt with an extremely rude male customer in a very professional way."
• "Pleasant staff and clearing of tables etc happening quickly."
• "The staff were very helpful and accommodating."

Cons:

• "The idiot working there said 'you should have said'. I said I shouldn't have to."
• "Absolutely disgusting treatment of my disabled sister-in-law firstly by the staff then by the jump up so called manager."
• "The young man who is the manager is very rude and obnoxious."
• "The manager seemed to find it all quite amusing and offered no words by way of apology."
• "The woman who served me did not look at me whilst giving me my order and carried on her conversation to her colleague."
• "Some Nice Staff some Staff just don't smile and walk about looking Grumpy and Grumpy towards you at the Till."
• "Absolutely disgusting service. We were served wrong drinks and when asked to change them we were refused."

Food Quality

Pros:

• "The food, when you do get served is always great."
• "It was very busy but in many ways a good thing as everything was freshly prepared and hot."
• "Food was hot and tasty as expected of a McDonald's."
• "Food was hot. Coffee was hot. Breakfast is always good, hot and delivered quickly."
• "Fast service freshly prepared food which was nice and hot as it should be."
• "This McDonald's is based on one young man who works in the evenings and at nights, he is tired, but he smiles, cleans tables, cooking orders and serve food!"
• "Despite loads of people waiting to get their orders, the staff were producing them quickly."

Cons:

• "Fries were OK, coffee ok, (this is made by a machine) burger a chicken mayo was disgusting the bun was burnt."
• "The chips was as limp as a guy with a fat girlfriend the burger was disgusting and need improvement."
• "The salad with my burger was a joke. Basically lettuce with one slice of tomato, one part slice of cucumber and a microscopic piece of red onion."
• "Dirty tables (every single one), bins busting meaning rubbish on the floor, food straws and chips on floors around tables. not clean and also chips were cold and no salt on."
• "Very disappointed I was on my way home after a long days work and thought I’d call here for some food, my chicken nuggets were disgusting!!!"
• "No the chips were cold and like card board and burger not much better."
• "The burgers were dried up and much smaller than I remember and the fries were cold."

Cleanliness and Facilities

Pros:

• "Motorway services McDonald’s so part of a series of food chains under one roof was very clean and tidy with plenty of seating very quick and friendly service with all the menu options of a normal McDonald’s."
• "It is clean and tidy and good service. What you would expect and hope from the Golden Arches."
• "All very clean, tidy and efficient."
• "I was very surprised how clean and tidy this place was."
• "Clean service station, can't complain!"
• "The public toilets were clean and didnt smell which is always a bonus."
• "Nice to see helpful staff ..clearing tables...etc."

Cons:

• "Sadly everything combined made for a poor experience on this visit."
• "Dirty tables (every single one), bins busting meaning rubbish on the floor, food straws and chips on floors around tables. not clean and also chips were cold and no salt on."
• "Visited very late at night after a delayed flight home. No one was there. The food was fresh which was nice but I was disappointed to find that all the tables were dirty and had not been wiped down."
• "Tables sticky and kitchen looks like a health and safety disaster waiting to happen."
• "The tables were filthy! Not just the ones we were sat at."
• "All the time we were eating there was a member of staff shouting order numbers for collection at the top of his voice."
• "The whole row of touch screens CRASHED while we were there. Chaos."

Service Efficiency

Pros:

• "A damn good McDonald's, how they deal with the sudden changes in customer numbers is beyond me. A whole coach load of students can be processed in about 10 minutes!"
• "Very quick and efficient service and not as high priced as u thought it would be been a Services on motorway."
• "Great service station with the big truck stop to the rear."
• "Really busy, but managed to get a seat with the kids and the staff were nice and helpful."
• "Visited on a very busy bank holiday Friday evening at 7pm ish - service very fast."
• "Speedy service as expected of this brand but took the time to ensure attention to detail was meet."
• "Even during a busy moment late night when short staffed, they managed to clean a table in next to no time."

Cons:

• "Waited for food for 15 minutes."
• "I ordered my food and had to wait 30 minutes."
• "Stopped off here with my friend on our way to an attraction by coach... we went straight to buy a hot drink and must have waited well over 10 minutes before my friend actually got the drinks."
• "I will not be going there again it was half an hour waiting for our food and it was lukewarm."
• "Long wait for a basic meal while orders after mine were process and collected."
• "We waited over 20 minutes for the food to arrive at our table."
• "I waited over 1 hour and 30 minutes for food. Staff seemed like they were not interested in serving customers."