KFC Rockferry - St Pauls Road Reviews Summary

Service

Pros:

• "Hi I had a bit of a wait in the drive through food was very good also staff have good manors."
• "The staff are wonderful, I'm a nurse and they are key workers as far as I'm concerned."
• "Staff extremely helpful."
• "gave 1 star as lad behind counter very polite."
• "Decent quality for a KFC, plentiful portions and friendly staff."
• "Usual KFC fare. Quick service & friendly staff !!"
• "This KFC get top marks for being greeted on entering by an older female member of staff who made us welcome."

Cons:

• "Service was terrible, took over 30 minutes for the food, which was cold and the white choc krushem had no white chocolate in it."
• "Worst service, please do not visit, I think they don't value their employees as they were sad and seemed rude at the tills."
• "The wait is terrible, drive thru can take 15mins at least before you order then you'll wait another 15mins for them to bring their order to you."
• "Service was awful, staff was ignoring the customers and food took over 44 mins to be ready."
• "Service was horrendously slow but whilst we waited we were kept entertained by the 6 rats fighting over scraps in the car park."
• "Atrocious waiting times if you're collecting orders, staff treat you like a nuisance."
• "I appreciate it was a lunch-time service and it was busy but there just didn't seem to be any sort of order."

Food Quality

Pros:

• "Food is always fresh and hot"
• "We had the sharing the bucket. It was really tasty and absolutely massive."
• "Gravey and KFC chicken......so tasty."
• "quick &tasty meal when your in a hurry ..we have always used the drive through so cant say what it like inside ..although it looks nice enough through window."
• "The food was hot and clearly fresh so cannot fault them for that."
• "Good fresh food but the wait after the drive though the drive through and after when you have to wait for over twenty minutes to get your food isn't quite fast food.."
• "Food quality, staffs attitude and service is extremely great."

Cons:

• "They are cheaters! Every time when you add your reward into the basket they never give it to you!"
• "Wouldn't even give 1 star if it was possible. Ordered 6 items for delivery. Only got two."
• "Four out of the last five times I've been here, something was missed from my order."
• "Disgusting. Can't follow an order. Food cold part of order missing waited an hr for order to be done and still didn't get what I had paid for."
• "The worst kfc I have ever been to can’t pay on card never got any gravy sometimes they don’t have chicken!!!!"
• "Do not order from KFC on just eat, they always get your order wrong."
• "Food was cold and wasn't fresh whatsoever."

Cleanliness & Hygiene

Pros:

• "Served quickly, restaurant is nice a clean, drive through and good food."
• "Always clean and never have any problems here."
• "Toilets are clean and stocked full of toilet paper."

Cons:

• "No indoor seating, people using benches outside to eat their own food with no contact tracing, no salt, no serviettes, no fork for the chilli bites (in a sauce!)."
• "The toilets are usually messy more often than not too."
• "The place was empty but tables dirty."
• "Shame you can't do minus stars!, awful place.. from service to food and litter in the car park."
• "Lazy staff even my child passed comment about the hygiene level and he is five years of age."
• "Visited July 2nd, ordered 3 meals. Upon collection staff not wearing masks, even though website boasts strict hygiene rules."
• "This is the worse place iv bin the staff are rude the food was the terrible after waiting 25 minutes to get are food it was all wrong and when I said they just stood smiling at me."

Value & Pricing

Pros:

• "A couple of £1.99 barbecue or sweet chilli boneless chicken pieces a portion of fries and a drink."
• "Think the Mighty Bucket for one is only on until February and less than £5."

Cons:

• "Tbh its been a while since I last went here and I was totally shocked by the price increase."
• "Total waste of £36.00 and clearly the replacement food was sabotage with extra salt by the staff."
• "Food is below average and never have actual cups so give you tiny cups when you've paid for a large with no lids that fit."
• "Arrived at 18.35 to be told at 19.00 chicken will take 15 minutes to cook, finally received order at 19.15 most of 10 pieces in bucket were bones covered in southern fried coating disappointing meal and will not use tranmere kc again."