McDonald's Reviews Summary

Food Quality

Pros:

• "Food always arrives hot and quickly."
• "Service is always good and the food is always hot and feels fresh."
• "The chips were great, hot and pleasant."
• "It all seemed cooked with care, less greasy and fresher tasting than at other nearby mcdos."
• "Food was very fresh, coffee was nice as always, not very hot, but just right for me."
• "The food was hot and tasty."
• "The mcmuffin was good."

Cons:

• "One of the worst meals I have had and it wasn't what I ordered, food was stone cold."
• "The chips were rubbery and the chicken was crunchy and really not nice at all."
• "The tomato ketchup was extremely sour and acidic."
• "Chicken nuggets with some lumps of gristle."
• "The fries tasted like cardboard and it was clearly sat out for hours before it was given to me."
• "Food always cold and at times inedible."
• "Food was stone cold. Wrong sauces were given, the onions in the burgers were HUGE not diced like they are supposed to be."

Service

Pros:

• "Very friendly lady cleaning the tables, handing out balloons etc. Couldn't do enough for you, very pleasant."
• "The boy taking our order was super friendly and patient, after years of miserable teenagers this chap was a breath of fresh air."
• "The lady on the till was friendly and polite and took our order without any trouble."
• "Customer service is great, staff are very friendly and polite and there always smiling."
• "Staff were pleasant and friendly."
• "Service was fantastic and staff were efficient really helpful, all the extra precautions made us feel much better about eating in the restaurant rather than taking out."
• "Great staff, never without a smile or a quick chat."

Cons:

• "The service was terrible, and the queue (which lasted for 30 minutes, was scary... Members of the queue were getting rowdy and impatient."
• "The people on the kiosk were so rude, ALSO the woman that handed me the food basically through the food in my car."
• "The most godamn disgusting experience I’ve had the manager inattentive to lazy staff."
• "The lad that answered the phone was rude and told us to do it through just eat."
• "The attitude on this girl was ridiculous saying well it says two because you ordered two and laughing."
• "They got my order wrong at least twice."
• "The old woman that served my order didn’t want to give me it and refunded me for my milkshake."

Cleanliness

Pros:

• "The restaurant was very clean. The condiments were all full and again the surface was clean."
• "The place itself was spotlessly clean and there was a dedicated area for children complete with tablets full if games so they didn't get bored."
• "The sides of the highchair were also clean as normally when i have used restaurant highchairs that's the spot that's been missed."
• "The place is always clean and the toilets are clean."
• "In my opinion this is the best maccy d's in York, it is very clean and tidy, the food is still hot when you get served, either eating in or drive through."
• "Least the toilets were Clean!"
• "The staff were lovely and very obliging the manager came out and cleaned the table for us, my Mother really enjoyed herself."

Cons:

• "A few tables were a bit grubby and needed a wipe."
• "Floors were disgusting. Sat at a table there was sauce all over floor I slipped all over it looked like it had been swept but not mopped as there was straight lines in the sauce."
• "Filthy tables, only 1 of the tablets were working."
• "Half the restaurant and the toilets were blocked off in the evening as it seemed they didn’t feel like cleaning them."
• "Every single tile on the floor was covered in rubbish, flys flying around and landing on food."
• "Inside is a mess."
• "The bin overflowing floor like a bombsite disgusting overall never going to this branch again."