KFC Blackwood - North Court Reviews Summary

Cleanliness

Pros:

• "Place clean and tidy."
• "A clean restaurant worth a visit. The staff are friendly."
• "Lovely and clean."

Cons:

• "Very very dirty staff very slow and to young to care."
• "Place is filthy no adult supervision to speak of place ran by a load of children who are struggling to cope with the demand and the stress of when things go wrong."
• "It was virtually empty when I entered, but not a single clean table to be found, the floor was greasy and slippery"
• "Every table was dirty and food all over the floor."
• "Tables very dirty the floor had waist food over it."
• "This also includes the dirtiness and odour which have been reported."
• "The dirtiest 'fast food' chain I have ever been to."

Service

Pros:

• "Staff were polite and even thou it was busy my order was quick and above all correct"
• "lovely staff and a happy professional service."
• "The Staff are Extremely Friendly and willing to serve you exactly what you want (within Reason)."
• "Food was nice but what stood out more than anything was a member of staff who was very polite and very helpful."
• "However, the young man who was cleaning the seating areas was very pleasant."
• "Katie & her staff were all fantastic & helpful whilst I was on site for 2 hours today."
• "Food was nice but what stood out more than anything was a member of staff who was very polite and very helpful his name was Lewis he greeted us at the door and had a big smile on his face and was ready to help with anything."

Cons:

• "Very slow service. It also took 3 attempts to do my sons wrap and still couldn't get it right."
• "Slowest kfc in the UK, opens till 11 on website, but staff will only serve you till 10pm."
• "Always disappointed with food and service."
• "Worst service ever... waited 20mins and then found out they'ed forgot about me."
• "Awful service staff clearly have no customer service training, Terrible attitude from the staff working at the counter."
• "Very unhappy with the service provided tonight."
• "Absolutely shocking service. So slow for what is supposed to be fast food."

Food Quality

Pros:

• "Lovely cooked chicken tonight, just fell apart with tenderness"
• "Food was delicious, freshly cooked & hot."
• "Zinger meal really nice was really enjoyed by the person ordering it."
• "its chicken it's good chicken they don't mess around with it"
• "Foods great."
• "foods was nice and hot."
• "The food is standard KFC which is nice"

Cons:

• "Tend to get things wrong if it's too complicated."
• "Absolutely disgusting 🤮 didn’t even receive the right order! The chicken was awful, everything cold and got the whole order wrong!"
• "Had a family bucket, but all the chicken were drumsticks, the children were very disappointed."
• "When you order a meal you expect to get everything you ordered. Not get home to find out half the things are missing."
• "Got a vegan burger for my son, but was dry to the point of being inedible."
• "Oily food, overcooked chicken."
• "Food was freezing cold."