Mabuhay Travel Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Staff were very polite, friendly and the service is excellent."
• "The travel consultant was helpful throughout the transaction."
• "Staff Isabel is very accommodating & make sure you are satisfied & happy with service."
• "Chloe King was highly recommended to us by my mother-in-law. I was hesitant at first... I’m glad I gave it a shot and called Mabuhay Travel."
• "Melissa handled my query very well. She went over and beyond with helping me every step of the way."
• "I had trusted Mabuhay travel for very long time , in every travel I took they are happy and helpful to give me the best deal."
• "Isabel has made it easier for me, and has sorted my travel plans professionally and confidently."
• "It’s my first time to book with Mabuhay Travel. I was impressed with how my booking was handled."

Cons:

• "My initial experience with Mabuhay Travel was deeply unsatisfactory because of the agent, Melissa, she appeared insincere."
• "Melissa's dismissive response and abrupt cancellation of my partial online booking callously concluded the ordeal."
• "I have continued to receive marketing text messages from this company for nearly 10 years, despite asking to be removed from their records multiple times."
• "If they get the fare checker sorted out to be live or at least more up to date I will try them again next year..... But being quoted fares that are not available is a pet hate of mine."
• "Unprofessional,.. Requested to booked 6 passengers...the ticket has gone up and said passengers reservation were quoted for only 5 passengers ?? reservation team made mistake ??"
• "prices offered on comparison sites have them top of their listings as cheapest, but no direct link to book, instead your redirected to their own web page which surprise surprise is no longer available between 10 and 15% more expensive than advertised."

Booking Process and Efficiency

Pros:

• "The booking process was very pleasant and it saved me from all the stress looking all over the internet."
• "Nowadays you can request if you can pay your tickets in instalments, you can do! This is why I chose Business Class with Emirates this time."
• "I had to rush a booking that was 3 days before departure and she did a wonderful job in making sure we got a flight at an amazing price given the timing."
• "Hazel was very helpful and patient in dealing with my requests and finding suitable flights for my personal needs."
• "Before I called Mabuhay, I spoke to 2 other travel agents from 2 different agencies but decided to go for Mabuhay because of Bella."
• "I spoke to Ms. Anne from Mabuhay Travel and she was really helpful. I'm glad I spoke with her as she made it stress-free for me by offering me alternatives for my travel."
• "Very accommodating staff and helps you all throughout your booking."
• "Chloe King of Mabuhay Travel is the ideal travel agent: efficient, thorough, cooperative, and very open to suggestions."

Cons:

• "The company's website displayed lower prices but frustratingly, online booking was impossible, leading to higher prices when contacted."
• "Melissa made a dubious claim that no phone assistance would be granted for website bookings."
• "Prices offered on comparison sites have them top of their listings as cheapest, but then comes the surprise, the actual cost of the flight is £500 more than that, at well over £980."
• "It's a shame, we travel regularly to the Philippines and hoped from the reviews this would be an agent we could book through going forward..... Unfortunately encountered the old trick of quoting a price on the site when you did a search, filling in all the details but it not accepting the payment...."