Crystal Travel Reviews Summary

Customer Service

Pros:

• "Eva was very helpful. She sorted out the problem about the flight."
• "Spoke with Sofia who was more than helpful when booking a flight for my parents and was able to upgrade the flight to include 40kg check in luggage and wheelchair access."
• "I highly recommended Crystal travels for any destination to travel. No chance of disappointment 😊"
• "When it comes to flights, MR JOSE WILSON of Crystal Travel is the name you must have on your speed dial."
• "Eve was very polite and friendly made sure everything was taken care of from booking info to choosing seats."
• "Very impressed all round with the services received from Crystal Travel this afternoon."
• "Thank you Jack for booking my e tickets quickly and efficiently."

Cons:

• "Absolutely horrendous company. AVOID AT ALL COSTS. Spent 4 hours on the phone with multiple different ‘customer service reps’ after the company cancelled our flights."
• "I have contacted the metropolitan police regarding this shady company."
• "What a disappointment! My flight has been cancelled and was planning to travel with my partner."
• "AVOID like the plague!!"
• "SCAM! SCAM! This company is advertising low cost tickets and when you try to book your booking gets declined and they ring you and try different tactics to sell you higher price tickets."
• "Daisy said I had to take responsibility for the error but after 20 minutes of pleading my case she offered that Crystal would pay half."
• "When we went through the security questions I failed, BECAUSE THEY ENTERED THEIR DETAILS INSTEAD OF MINE."

Pricing and Fees

Pros:

• "He helped me to get a cheaper ticket with less waiting period at the airport and I have successfully reached the destination without any inconvenience and I’m very thankful to him."
• "I found Crystal through a google flights search and they came up cheapest in the search options, however I would point out that this is the base fare that is quoted on Google so not a direct comparison to one of the airlines search results."
• "Booked with Crytal travel, I normally use Google Flights but Crystal Travel had a much better quote."
• "Other agencies were so expensive whereas Crystal Travel gave me such a very good deal."
• "He also reduced the price to match another quote I had received."
• "I would highly recommend this travel agency as they quoted the best price compared to what I have been able to search online."
• "I have booked through Crystal Travel multiple times. Great affordable prices and never had any issues."

Cons:

• "Crystal wanted £88 pounds each way to pick our seats, the site showed just 4 seats available in a tiny cross section of the B777 aircraft."
• "Totally useless, I tried to change my date with them they came up with 150GBP payment, I tried to upgrade with my BA Avios points they don't that, you can only upgrade with payment."
• "Just not happy with the flexible ticket option which was booked earlier with someone else; huge difference in charges when I wanted to change/postpone the date even during the non peak season."
• "Booked plane tickets to Thailand. Or so I thought. Went through the process within couple of minutes and then they told me there were no seats left at the price."
• "Their website is deliberately underpricing flights to bait customers to book and then they call you 2 minutes later with a higher price."
• "Went to book two direct flights to Bangkok, priced up at £882 in Agoda and redirected to Crystal travel. Put in our details, made the payment only to be told on the webpage that the booking was pending."
• "An unexpected problem arose at the end with the payment not concluding. I contacted their Consultant Lisa, who determined that the airline promotion for my dates, had unfortunately expired."

Staff and Support

Pros:

• "His patient, professional and friendly manner made the process a pleasure, thank you!"
• "He was very cheerful in his manner talking to me. I felt very comfortable & not pressurised."
• "Crystal travel is most trusted organisation, and staff and very nice nad helpful, especially one of the staff Arbaz help me very nicely throughout my queries and solve it."
• "Efficient, intelligent, patient - and a price better than I could get elsewhere - speak to Veronika to get someone who will take the trouble to get things right for you."
• "Travel agent named Garry Williams is very helpful in finding a good flight with a good price with my flight to Manila, Philippines."
• "Great service and efficient in listening to my requirements and needs and helping to find a way around it."
• "Olivia Clark was a good help and my experience with the service was perfect."

Cons:

• "The guy on the phone was argumentative and unprofessional, he made a habit of referring to trustpilot reviews."
• "I was the one who called the office as I remembered I have to pay the remaining amount I was due and she wasn’t appreciative of that instead she told me about the changes on the phone like I have got no choice but to accept."
• "She was sounding so strappy with an attitude which I have never encountered with anyone at Crystal very disappointing."
• "Shady practices - do not use the service - DO NOT BELIEVE TRUSTPILOT/GOOGLE reviews."
• "There is so much wrong with this company, I don’t know where to begin."