"The entrance is wheelchair friendly & the whole place is wheelchair accessible."
"Great access and good parking."
"Plenty of parking. Disabled right outside shop but often full."
"Very good for wheelchair accessible places."
"Good car park and access."
Cons:
"The disabled toilet was really dirty, as for the changing table for babies, you could plant flowers in the dirt."
"I am disabled with rods in my spine... I was desperate for the toilet and was made by a couple of members of staff that I had to walk all the way outside and back in again."
Staff and Service
Pros:
"Love the arts and crafts department, and the very helpful and knowledgable staff."
"The people on the tills are lovely."
"Very helpful, kind and interested in solving your requests whether it be garden/plants, clothing, household or crafts."
"The staff are pleasant and will literally bend over backwards to help."
"Staff are knowledgeable and very helpful."
"The staff are always very helpful and polite."
"All the staff were really helpful as well."
Cons:
"Went for lunch, food was okay but the staff are clueless."
"This is meant to be owned by Tong Garden Centre - just been to the cafe and it was worst I’ve ever been to and a disgrace."
"Went to the restaurant for food and the staff were inattentive and blunt."
"Staff had attitude problems."
"The staff were teenagers and seemed more interested in chatting than working, with no senior supervision to be seen."
"Staff was young and disengaged... generally poor service."
"The staff seemed flustered and didn't seem to know if they were coming or going, and were miserable."
Facilities and Layout
Pros:
"Beautifully decorated for Christmas all over the garden centre."
"Great Christmas display, best I've seen in a long time."
"The garden center is lovely with everything you need for the garden and some lovely household things also."
"One of the best garden centres we've been to. A good range of almost everything you could want for your home and garden."
"The garden centre is fantastic; really well laid out and great displays with a huge range and variety of things to purchase."
"This is a large and well-stocked garden centre."
"Nice traditional old farm house converted into a garden centre. Truly feels like a proper garden centre."
Cons:
"Our most recent visit was a bit disappointing - little stock on many of the shelves and the whole place feeling quite run down."
"Seems to me not much of the stock on the shop floor."
"Stock disappointing."
"Didn't have in stock what was displayed in the shop."
"In a state of flux a lot of vacant space we thought it was closing down but no it has been taken over by Tong Garden Centre and was in the middle of the change over."
Food and Cafe
Pros:
"Cafe is great with good food and wide selection."
"Stopped off on our way to Skipton, ample parking space, wow what a lovely well kept garden centre, plants were amazing and very knowledgeable staff, massive tea-room, and spoilt for choice menu."
"They do lovely meat pies with suet pastry which is gorgeous."
"The Cafe is reasonably priced and the food was freshly cooked and hot."
"Good car park spaces, went in for calor gas bottle with motor home, plenty of spaces, plants, kitchen ware, craft, handbags, books, my husband and I had lunch, roast pork and I had homemade pie, £21.00 with drinks, good size portions very tasty, recommended highly."
"Called in for a coffee, some bulbs and possibly a couple of shrubs. Delighted to see they have a happy hour on coffee."
"Amazing place with an array of products on offer. Had a sandwich & cake in the cafe."
Cons:
"Really good, especially for Xmas stuff. In the restaurant today for Xmas Dinner. Trouble is food was cold."
"Absolutely gutted when we came today. We have always had good homemade food here, but today, the pigs in blankets were tinned hotdog sausages, tinned carrots, dry roast potatoes and tasteless gravy."
"The restaurant food is disgusting. The salad was old - no dressing."
"I dislike the cafe. It's like a motorway service station. No atmosphere, the coffee's not great and all of the cakes are mass produced and pretty tasteless."
"What let it down was the cafe. Nobody seemed to be in charge and it was just confusing for all customers."
"The cafe is very expensive, and not very clean."
"However be warned if you are having a jacket potato in Hattie's cafe the fillings are minuscule."
Pricing
Pros:
"We really liked this Garden centre. Lots of plants and compost, top soils, decorative bark etc. Reasonable prices."
"Prices are reasonable, overall a well managed business."
"Fairly priced and good quality."
"Price wise it is reasonable, and good value due to the quality on offer."
Cons:
"Bit of a expensive garden centre now its not stephen h smith anymore."
"Worried however at how prices for a simple sun lounger are up to 260 pounds!! Worrying that prices are spiralling out of control."
"Prices are high though."
"Tried the Cafe and selected pricey ploughmans salad at more than £11, very poor value for money and very poor quality."
"Only reason it doesn't get 5 stars is everything is about twice the cost as normal."