Specsavers Opticians and Audiologists - Holloway Reviews Summary

Customer Service

Pros:

• "Maysa and Briony provided an exemplary service."
• "I've visited this place twice this week and on both occasions the service was impeccable."
• "Especially Iman, who would check on me if I needed help, even when the store became rather busy."
• "The staff is always professional and polite, they answer to any questions and give advice in what best suits a patient’s needs."
• "Staff have always been polite and friendly for as long as I have come to this store."
• "The staff member on duty that day was very friendly."
• "The staff were also super helpful and great at conversation so it wasn't awkward at all~"

Cons:

• "Bad customer service - the staff are dismissive and miserable."
• "The manager director from the shop was quite unprofessional."
• "Incredibly rude staff."
• "When I arrived, I was ignored by the short, dark-haired male staff member for ~10 minutes."
• "The staff in Holloway ignore there customers they have very bad customer service!"
• "The optician that saw us acted very fake as well as extremely patronising and judgemental."
• "Rude, surly and dismissive staff who fail to welcome you upon arrival."

Store Experience

Pros:

• "Social distancing has been implemented and the store cleanliness was of a high standard."
• "Got my first pair of glasses today and the whole process was so easy."
• "I was impressed by the level of service offered by the all staff at the holloway branch from entering the store to leaving."
• "As soon as I put them on my vision felt clearer."
• "Went to have my eye test. It was a great experience from start to finish."
• "The glasses were ready on time, the staff are friendly."
• "They have great deals if you are part of their Lensmail subscription."

Cons:

• "Social distances was not adhered to at all."
• "This place has changed ownership numerous times and the latest group is the worst I've seen."
• "Was in an empty store for 30 minutes looking at glasses to buy, not one member of staff approached me."
• "The actual test was rushed and I was told I no longer needed glasses."
• "Plus the store was packed no social distancing."
• "Considering we are currently in lockdown, this branch was unusually busy and packed."
• "Quite a small store meaning when it's busy it's pretty packed and can be difficult to get served."

Product Quality

Pros:

• "No comments 100% for qualities."
• "New pair of glasses work brilliantly and I couldn't be happier."
• "Happy to live near this shop as a person who is born to wear glasses."
• "Highly recommend this Specsavers branch."
• "Would 100% recommend this store, specifically Mr Hussain."
• "I was also given a free pair of lenses to try before ordering more pairs."
• "Great that I can use my NHS voucher."

Cons:

• "The sales consultant messed up leaving me with just one pair of glasses from the £69."
• "Gone there a few times... my last visit I was sold my glasses with the coating (which I didn't realise at the time) and wondered why my bill was a great deal more than usual."
• "Awful quality of glasses. After a year of purchasing 3 pairs, the lenses developed squiggles, like tiny waves."
• "They didn't explain my changes in eye sight and didn't leave me feeling reassured about my headaches, difficulties reading or working on computers."
• "Update: Glasses fell apart just resting in the case. Stay away at all costs...."
• "They made a mistake typing my prescription and made the lenses of my glasses wrong."
• "Went there for an eye test and to buy new glasses for reading. Went to pick them up yesterday and was given a pair of glasses for long distances."

Staff Attitude

Pros:

• "Absolutely fantastic. Such a kind group of people!"
• "Imran and Noor were excellent."
• "Staff are very friendly, especially the very chatty slim black lady with short hair, approx 5'7."
• "Surely recommend Specsaver to others."
• "Daniel was very professional and just the help I needed in finding and choosing the perfect fit glasses."
• "Great customer service. Been going to get my eyes checked for a quite few years now."
• "I want to thank the optician, Mo, in particular."

Cons:

• "Not happy with all service that I received I asked to get full refund."
• "Disorganised."
• "Specsavers will use every trick to get you back in their store so they can sell you stuff."
• "Don't go there, it's not worth it. Overpriced and poor uninspired service."
• "The problem is the management policy of the company."
• "Will never return again, he needs sacking."
• "The worst service. The people there can’t be bothered and are very unfriendly."