Specsavers Opticians and Audiologists - Islington Reviews Summary

Customer Service

Pros:

• "Probably one of the most informative eye exams I have had was with Zainab, she was polite, informative and friendly."
• "I had the most amazing experience at Specsavers Islington the other day."
• "Would definitely recommend them to anyone needing glasses or their eyes checked!"
• "Thank you Jaimie for your professionalism and friendly service."
• "Amazing customer service during covid. I was extremely anxious and they made me feel so calm."
• "Everyone was extremely attentive and friendly. Customers like myself who like to take their sweet time to decide which glasses to buy are met with great patience and helpful advice."
• "Can't rate the staff here highly enough. They are so friendly and knowledgeable and have made me feel at ease each time I've had an eye test/contact lens trial."

Cons:

• "They will tell you to phone, but there is no one picking up the phone."
• "the STAFF IS VERY RUDE."
• "This is the worst Spec Savers branch I have ever dealt with."
• "The second time two different staff members were lacking in customer service skills and left me feeling like I didn't want to have an eye test there."
• "Great service, many years I have been a loyal customer of this branch. However, recently when I called the store to enquire about contact lenses, the young man was very rude and really did not want to help me over the phone."
• "They have the radio blaring adverts and pop music, there are assistants on the phone shouting and arguing with customers."
• "rude service, poor customer service, uninformed staff!"

Appointment Efficiency

Pros:

• "Much better than my previous store in terms of Customers service and being seen on time very quick and efficient."
• "I was seen quickly."
• "Great service. Had a booking and was taken straight to check in, tests followed quickly before seeing an optician. Within 30 mins everything was done, greatly recommend!"

Cons:

• "Please expect to wait a sort while sometimes as staff don’t know exactly what they may find when checking our eye condition and it may take longer than anticipated."
• "The eye test seemed very quick like they wanted to get as many people through the door as possible."
• "Not good at all. Arrived for a contact lens check up appt at 9:45. Still had not been seen by 10:15 without any explanation from the staff."
• "Regardless of the appointment time I have never yet been seen on time. There are at least 20min delays."
• "They've gotten orders for me wrong on 3 separate occasions. Are always very understaffed, it's normal to have to wait for over half an hour to speak to someone."
• "Never answer the phone or call you back but insist EVERYTHING from orders without a regular subscription or eye tests are done via phone."
• "Running 5/7 mins late for appointment so I ring to say I’m running late but no answer."

Product Quality

Pros:

• "There is also a large selection of frames, and I found it reliably easy to book appointments."
• "She fixed my glasses and saved me a lot of money replacing them as they’re fairly unique."
• "The optometrist here was very good, giving some impartial and informed advice on which lenses to go for and recommending the free anti-glare coating as I work with computers."
• "Excellent professional experience and service at all times I am overjoyed with my new glasses both for reading and distance."
• "My varifocals are perfect and I’m going to start wearing contacts again after a long break."
• "Wide range of glasses frames available 2 for 1 etc."
• "I was tested thoroughly by various members of staff always in a caring and courteous manner and especially by an Optician called Zena who could not have been more helpful."