Kwik Fit - Nottingham - Stapleford Reviews Summary

Customer Service

Pros:

• "Great team, good customer service. Realised my tire was going down on the motorway."
• "Fantastic service compared to kwik fit Long Eaton."
• "Rated 5*s as the guys who booked me in paul was generous on top and making sure everything was done correctly."
• "Always had brilliant service & friendly staff. Rang today to book in for a repair, managed to get me in straight away."
• "Thank you to Paul and his team for sorting out my problem with my Honda Jazz this afternoon with a worrying loud noise when breaking."
• "Paul always does his best to fit me in to their busy garage."
• "Really lovely staff great quick service unlike another garage I went to."
• "Friendly and hospitable staff. Centre Manager very personable and showed interest in my needs and offered professional advice."

Cons:

• "I was directed to Kwik fit so I went to my local in Stapleford. I stood at the reception desk while the guy behind the counter served another customer. Didn't acknowledge me standing there at all."
• "Your technician lying to me that the cheapest tyre they had in store was £148 for a yakahoma tyre, when I looked online after the tyre I was charged for was cheaper."
• "Forget it if you arrive at 545 with a flat tyre. Not interested in helping at all, even though opening hours state close at 6. Shocking, rude and insulting service."
• "Went there today 3/6/18 to have 4 wheel nuts taken off my car and they wanted £50 what a joke of a company bloody ridiculous for 4 wheel nuts ......"

Quality of Work

Pros:

• "They were highly professional, courteous and polite. They did what they said they would do, the job was effective."
• "After the recharge and leak test, the AC measured 5.4C at the vents on his thermometer probe. Pretty solid for a 21-year-old car!"
• "Called in to see if they'd have time to repair a Puncture, I was driving away 20 minutes later all sorted."
• "Problem identified and sorted all within 15 minutes 😊"
• "Excellent service, I was going to suggest changing two tyres and your technician convinced me I only needed to change one."
• "A massive thank you to the team who helped out family from Canada, who needed 2 tyres replacing on their way back to Gatwick this week."
• "Took my car here for a free brake check, they advised the rear needed discs and pads."
• "Took the car in with an exhaust problem expecting to have a new system got told something had come adrift and was catching the underside of the car got it sorted and the didn't even charge me a penny staff couldn't be more helpful and reassuring."

Cons:

• "Took it to Honda for the same check and they said they are no where near needing doing so seems they just wanted to make £300 out of me."
• "Your technician lying to me that the cheapest tyre they had in store was £148 for a yakahoma tyre, when I looked online after the tyre I was charged for was cheaper."
• "Booked an appointment 1 month before tyres fitted. Received text day before informing me all ok for 9am got there early only to be told that the tyres weren’t there."
• "Pulled up needing help with my inner wheel arch as it had a tear in it and had been rubbing against my wheel and tyre badly... they left me with the issue I pulled up with and to sort it myself."