Address: 835 Mansfield Rd, Daybrook, Nottingham, NG5 3GF, United Kingdom
Phone: +441159670570
Rating: 4.5
based on 150 reviews.
Customer Service
Pros:
"Staff and service to be proud of."
"All staff very pleasant and smiling."
"Simon was polite and friendly throughout and REFUSED to take any money or anything for doing this."
"The person that is outstanding and is very professional, friendly, helpful and honest."
"I would certainly recommend this branch."
"Great team of guys at Daybrook."
"Everyone who works in the KWIK FIT garage Daybrook Nottingham are very professional and helpful."
Cons:
"These guys do not know what they are doing."
"Total Rob dogs if I could put no stars I would, it’s the second time I have found this company lacking, I should have learnt the first time."
"No compassion, or an ounce of decent customer service from this garage."
"The chap was polite, but not overly welcoming and didn't offer their facilities for me whilst I waited."
"This is the last time I'll use a Kwik-Fit. They're just a bunch of halfwit's with basic mechanic knowledge who charge excessive rates."
"The manager spoke to me in a very patronising manner."
"First time coming never again, unfriendly, poor customer service and no respect specially the Manager."
Pricing and Charges
Pros:
"Didn’t feel like I was being ripped off - pricing explained up front."
"Simon has been excellent in dealing with my car professionally."
"He was knowledgable when it came to selecting the tires I wanted and even managed to get me a discount on the final price."
"Kwik fit on the other hand were £110."
"Great service from the lads I had a flat tyre and had no spare or anything and was in a mess they were quick to help me and replaced my tyre at a great price."
"Good service good prices same day complete 4 new tyres well done"
"They got the car straight in and it was done by 5.45pm for a really reasonable price."
Cons:
"Had 2 new tyres fitted supposedly with new valves. Just come outside to discover that I have a flat tyre from a passing valve!"
"Quoted £68 it cost me £168 and they haven’t took the problem away it’s still exactly the same !! AVOID"
"Received a phone call asking if I wanted to pay £649 for advisory things on MOT. (I didn’t!)"
"£201 for a small tyre, came as a bit of a shock!"
"Because you did the wheel alignment for an extortionate price of £68."
"I am still devastated over the cost I went to my local garage and they could of done the same for over £100 less."
"Kwikfit, spotting an opportunity quoted £160 for 2 budget tyres, fitted etc."
Efficiency and Timeliness
Pros:
"Managed to get car booked in for Saturday PM, Sorted out and job done."
"Excellent service. Fixed an urgent tyre problem last thing on a Sunday (including working past their closing time)"
"Such lovely guys. I called in an emergency, they fit me in and sorted the problem out for me."
"Needed a tyre repair on 19/01 and they were able to fit me in no problems."
"Within 10 minutes both bulbs changed, paid and out!"
"Got me in within the hour and then changed all 4 tyres before they closed and stayed late to finish it off."
"Considering I didn't have an appointment they were very good at getting me back on the road the same day."
Cons:
"Waited 2 and a half hours with wife 2 children to be told “sorry, your tyre isn’t in stock”"
"No real problems but it took all day to do a basic service and a MOT."
"Went for a quick puncture repair. After 20 minutes they had examined all the other tyres to try and get extra business, but still hadn't done anything about the puncture."
"It is now 11.36am and it is taking an age to change two tyres."
"The car was booked in but they didn't start until an hour later, so the whole process took over 2 hours..just for two tyres!!!"
"Finally got it back at 4.45pm. Why bother giving an appointment time when they aren't going to stick to it and messed my day completely about with 2 children in tow."
"The wait was awful - 2 hours before the car was seen."
Professionalism and Skill
Pros:
"Made sure that the work was finished up to a 5-star standard."
"The person that is outstanding and is very professional, friendly, helpful and honest."
"The Daybrook branch also fixed a problem the main Nottingham branch had caused"
"Would like to thank Micheal and his fabulous team at Daybrook for always going the extra mile in customer service and reliable repairs."
"After coming from another garage where we were charged a lot of money for a problem that was not solved, the guys from Kwik Fit gave us a fix within half an hour without charge! Absolute legends!"
"I cannot praise the staff here enough for keeping me on the road."
"Superb service, very helpful staff. Arrived 10 minutes before closing to get a problem addressed and fixed promptly."
Cons:
"Untrained/unsupervised staff left to jack up vehicle not in accordance with recommendations."
"In addition informed me that 2 front tyres were bald. They weren't."
"And they went on to play around with the gadgets inside the car like he was looking at it as if he is at the dealership buying one."
"I took my car for repairs but unfortunately my car key fob came back with a damage."
"Absolutely filthy hands of the trainee who had to be told to put gloves on."
"I've had two MOT's done here, and there's always problems."
"One of the technicians a bold headed chap thought he would try and be clever and impress a younger lad that he was showing how to change the tyre. And started to rev the nuts off it."