Winkworth Greenwich Estate Agents Reviews Summary

Customer Service

Pros:

• "Professional and quick service, readily available over email and phone."
• "Quick to respond to queries, reassuring when issues came up, persistent when required."
• "Both were on hand to deal with any questions, always replied promptly and remained professional throughout the process."
• "They were on top of the process, giving me constant updates and chasing me/ lawyers when necessary."
• "Responses were always quick. If Nick left a voicemail saying he'd email something it would happen immediately."
• "Reassuring, great communicators and best of all is they always got back to you when they said they would."
• "Response to issues, provide regular, clear updates."

Cons:

• "There were several instances where Winkworths staff did not fully communicate what had been discussed with prospective buyers."
• "When I arrived at the door, a few people also waiting outside with no agent show up because of the stupid system and bad management."
• "Constantly chased them for 2 weeks for any kind of update to be told 3 days before our move in date that the Landlord was pulling the property."
• "More than once, appointments were arranged and took place without prior notice or agreement."
• "Poor and slow service on getting any repairs done by A H."
• "However I cannot give full 5 stars because I had clearly stated in my offer that I required professional cleaning of the property I rented before my entry and this was obviously not done."
• "Do not try using this agent. Booked a viewing, the first time get there, they said the confirmation email with place and precise time is not the real confirmation."

Professionalism

Pros:

• "Courteous, friendly, and professional throughout."
• "I would recommend Winkworth, they're all friendly and professional."
• "Nick, Mauro and Guy are all really lovely to deal with- very professional and also very personable and friendly."
• "They know the area very well and experienced in business, as well as nice personalities."
• "Not only are they extremely methodical and professional, they are a true delight to work with."
• "The whole Greenwich team were professional, friendly and knowledgeable."
• "The team were extremely professional and always available on the phone and quick to respond via email."

Cons:

• "Lord knows how these guys have a 4.9, the letting department are about as useful as a chocolate teapot."
• "This is all down to the pathetically poor and unprofessional Property Management 'service' managed by A H."
• "Honestly, just avoid Winkworth if you can. It is not worth wasting your time helping this company get their management fees from their unsuspecting landlords."
• "Their success in securing a buyer was unfortunately offset by a series of instances where they failed to listen, communicate or follow our instructions."
• "I believe that A H forgets that she deals with peoples homes, where they expect to feel comfortable and safe and should take a LOT more care in job as her work affects other peoples day to day life."
• "I would recommend you just avoid Winkworth Greenwich all because of A H."
• "A surveyor was allowed unsupervised access to the property... That this did not happen was very disappointing and a serious breach of trust."

Value and Satisfaction

Pros:

• "With a great value for money I would certainly recommend to friends and family."
• "They knew the market very well, what is a realistic price and what it takes to get the deal done."
• "Sensible valuation and well presented marketing documents. Large local network and secured a high number of viewings within days of being on the market."
• "Guy gave us initial pricing advice that felt very honest and realistic, and the team were consistently friendly, responsive and supportive throughout the process."
• "For them, this is about looking after people and not just pushing property."
• "They are all super friendly, lovely to chat to, and I would definitely highly recommend using Winkworth Greenwich!"
• "Winkworth Greenwich stands out as a quality organisation in a marketplace littered with insincerity and unprofessionalism."

Cons:

• "We had a disastrous start to our tenancy; the property was left in an awful condition by the previous residents."
• "Still this caused some stress and delays to me."