Address: 10 Pavement, York, YO1 9UP, United Kingdom
Phone: +441904636966
Rating: 3.9
based on 137 reviews.
Service
Pros:
"Service was a little slow when waiting to be seated but this comes with limited staff when using an app to order the meal."
"Strange atmosphere there now all food ordering and paying is done online, but cheerful friendly staff."
"Staff were very friendly and helpful, following gov guidance for COVID to keep everyone safe during this time."
"The staff made me feel welcome and I would return if I'm back in york."
"Staff were very welcoming and even provided some boiled water so I could sterilise my daughter's dummy!"
"Very friendly staff, asking how our food was and if we needed anything else."
"Our waitress was exceptional."
Cons:
"Awful service stood at the door and waited to be greeted which took about 5 minutes."
"Food was ok but the service wasn't great, got ignored by one staff member completely."
"What a joke, I understand Saturday lunch is a busy service but you have 8 waiters on and we had to sit and wait 20 minutes before a server arrived at the table."
"Good food but horrible service, not enjoying this 20 mins wait just to pay for the food that I have already eaten."
"We were kept waiting for at least 5 minutes+ at the door whilst the staff chatted."
"However service was borderline trash."
"Sadly not the best order didn't arrive after 30mins asked where it was... Hadn't even been cooked got a discount but young guy serving didn't have a clue what was going on."
Food Quality
Pros:
"Apart from that food was nice."
"Great food for a great price!"
"The pizza was really good, cool soda machine with unlimited refills and a nice salad bar."
"Had an order for collection which was done earlier than expected.. the food was lovely."
"Always a fantastic pizza cooked to your liking."
"Despite only being a Pizza Hut it was one of nicest meals had in a long time! Ingredients fresh and pizza base was excellent."
"The food was really tasty and had good portion sizes."
Cons:
"Pizza was okay but small, thin and expensive! Me and my family were devastated to hear there was a barely advertised all you could eat for 8 pound."
"Just ordered a pizza from deliveroo its the worst pizza I've ever had in my life wasn't even cooked properly."
"Pizza was tasteless, garlic bread barely any taste."
"Ordered 2 pizzas and 4 bottomless drinks, 1 meat feast and a margherita, the grease from each pizza was off-putting to say the least."
"Food was a bit bland and not particularly hot."
"Unfortunately a disappointing meal, especially the cheesy garlic bread which tasted about as good as a side of cardboard."
"Highly disappointed with this visit. The pizza was so greasy, I couldn't finish it, it was just bad."
Cleanliness
Pros:
"Toilet facilities were clean & presentable."
"Clean, warm place to have a nice meal and spend time with family."
"Place was really clean."
"This restaurant was clean & had a full selection of food available throughout our visit."
Cons:
"Really disappointed! Unclean, rubbish all over the floor, chewing gum under the table where my son was sat, we were given chipped bowls for the salad."
"The entire restaurant was filthy, unswept and sticky."
"Toilets were filthy."
"Cutlery and bowls on the table were dirty when we arrived so we had to wipe and clean them ourselves before being able to go get our food."
Atmosphere
Pros:
"Very lovely - I need to persuade the guy to let us in and give us one of the tables which was reserved for almost 2 hours from now telling him we’d be less than and hour - but after that it was great- good food, nice service- clean and tidy and prompt :)"
"Relaxed atmosphere and easy dining experience, access to varied pizzas on the buffet is good and a well stocked salad bar means you get all the food you need with ease."
"Unlike other pizza huts, the shop have a good ambience, perfectly good for taking families or friends to dine in."
Cons:
"There was a loud kids party happening at the time which did ruin the atmosphere a bit."
"Only downside was the noise and mess one family decided to create and leave for the poor staff to sort out."
"I didn’t feel welcomed when I stepped in the restaurant."
Ordering System
Pros:
"Scan a QR code on the table to order and pay and the food is then brought to your table. Very quick."
"You can order via the staff, but the QR code on the table allows a much quicker ordering and payment process on your phone."
"Card payments only and you've to use the order at table QR code scanner to pizza hut website, straight forward and easy to use."
Cons:
"The QR code seems to be pointless as I still had to navigate the website to find the restaurant and the table."
"Had to order using a un-user friendly website which I accessed via a QR code."
"But the QR code menus though and you order and pay on the phone. Almost no staff interaction."
Value
Pros:
"Buffet buffet buffet! You can't beat all you can eat and it's directly cheaper this includes refillable drinks!"
"You can always ask for a pizza box if you don't manage not to finish off your meal, as always good portions unlimited salad bar, drinks & ice cream."
"Sharing meal deal also excellent value."
Cons:
"Old stale pizza for 40 quid..... won't be back."
"But the final cost was ridiculous (£72 and one child only having one slice of pizza) for mediocre food and poor service."
"Very expensive for what we had to eat."
"Not great but not bad either, expensive compared to other pizza restaurant or Italian food."
Accessibility
Pros:
"Friendly welcome and quick to create a table for 8 with no prior notice given."
Cons:
"Also forget this place if you're disabled and need the toilet, as there isn't a wheelchair accessible toilet."
"No disabled toilet. This is a requirement by law."