Pizza Hut Reviews Summary

Service

Pros:

• "Good customer service."
• "Service was done by very polite and friendly staff."
• "Staff good, food good and served in a reasonable time."
• "The service was really good, whilst Pizza Hut may not be a 'top-end' restaurant, what we experienced was an efficient and friendly team."
• "Went with the kid's. The staff are so lovely and it was really fast service."
• "Customer service was 100%, you could tell he was busy and rushed off his feet but still kept a smile on his face and a good sense of humour."
• "A massive thank you to our waitress FreyaH who was very friendly and helpful best Pizza hut experience we have had."

Cons:

• "Service very poor, got fed up with waiting for service 45 minutes after main course no one came to our table."
• "Waiters were absolutely clueless and made us feel although we wasn’t even there!!"
• "Waited over half a hour for our food."
• "Service was slow and the atmosphere flat."
• "Terrible service and absolutely filthy."
• "Staff didn't seem to have a clue and were disinterested."
• "Very disappointing, looked forward to this visit all week but unfortunately upon arrival there was nobody to greet us immediately."

Food Quality

Pros:

• "Food usually great quality, much better than the PH takeaways in York that never get a pan pizza right."
• "The pizza was lovely."
• "Went here for a birthday meal, ordered a medium meat feast pizza and it was amazing as always."
• "Nice tasty pizza."
• "The food was hot and nice."
• "Salad bar was full and fresh pizzas hot and tasty."
• "Food was cooked well and in a timely manner."

Cons:

• "The food was cold, cookie dough was tiny and raw."
• "Food was bland, never again."
• "The food was ok but definitely over priced."
• "My £10 lasagna was worse than a 99p asda microwave meal."
• "The pizza base was like eating cardboard."
• "The buffet was empty of pizzas and had to wait for them to come out."
• "Pizza was cold and none of the pizza was labelled."

Cleanliness

Pros:

• "Very clean restaurant. Cookie dough is so naughty but so nice!"
• "The overall venue was clean and comfortable."
• "The place was clean, the staff pleasant and attentive."