Romans Estate Agents Windsor Reviews Summary

Category: Real estate agent

Address: Regency House, 4 Clarence Rd, Windsor SL4 5AD, United Kingdom

Phone: +441753847222

Rating: 4.5
based on 133 reviews.

Customer Service

Pros:

  • "Pierce was particularly helpful and was my point of contact from day one."
  • "Every one I have dealt with have been professional, trustworthy and helpful."
  • "Both responsive and returned calls/answered questions promptly and I was kept updated throughout conveyancing."
  • "Sam, from Windsor office today, was so reassuring and obliging. She immediately arranged for a visit to my son's tenanted flat to sort an issue."
  • "Carl Atkinson and his colleague Marco were responsive to any change and maintained their professional demeanour during the difficult period of the coronavirus lockdown."
  • "Annie Nichols at Romans Windsor- Lettings went above and beyond professionally to help my Mother and I secure a fabulous rental property in Windsor."
  • "Josh Nadin made it so much easier and less stressful! He was there with us every step of the way ensuring we always knew what was going on."

Cons:

  • "Slow to respond to urgent repairs."
  • "As a landlord, I constantly have to chase for updates on issues reported by tenants."
  • "The property management department is very lacking in all areas."
  • "Not taking any responsibility and no proper communication. Just ignoring them."
  • "Worst customer service after starting tenancy agreement."
  • "They are unfriendly, unresponsive, not interested in anything, work against you rather than with you and generally seem to have no interest in actually helping landlord or tenants."
  • "Disappointingly rude and unhelpful response to a phone enquiry."

Property Management

Pros:

  • "Very well organised, quick to reply and managed very well the process including all the additional services."
  • "Kim Stockley in the lettings team went above and beyond - helpful throughout the time the property was rented out and continued to provide assistance prior to our sale."
  • "I received really helpful suggestions and support from all the agents, especially Thomas Prince."
  • "The whole team is professional."
  • "They are also very friendly which makes a huge difference when you're on your umpteenth phone call of the day to estate agents!"
  • "Great team of agents who went above and beyond our expectations to negotiate the best deal possible for us."
  • "Brilliant service by the lettings team."

Cons:

  • "We had a property on the market with Romans who failed to sell it in 8 months."
  • "It took them nearly 3 weeks for Romans to return my deposit."
  • "The team were actively obstructive with our buyer almost to the point of them dropping out."
  • "Sadly, they are let down by the Romans property management team, who will take over once you have signed up."
  • "They even charged me for maintenance items which are clearly the landlord's responsibility!"
  • "While it was rented out with white goods, none of the kitchen appliances worked (fridge, washing machine, etc.)."
  • "Romans and the landlord recently visited a property my pregnant sister rents from... You should be ashamed!"

Professionalism

Pros:

  • "Carl Atkinson. Professional at all times."
  • "Over the past eighteen months, I have been assisted by Romans on a range of property issues... they have been professional, pro-active and supportive."
  • "Romans Estate Agents Windsor branch deserves 5 star for sure."
  • "Kim Stockley (Property Manager) was very helpful, friendly and above all a very good listener and communicator."
  • "I cannot recommend Romans highly enough."
  • "Would highly recommend Romans to anyone looking to buy or sell a property."
  • "The service we received was very professional."

Cons:

  • "This agency and management company are behaving like frauds."
  • "I really do not recommend them if you wish to have a peaceful move."
  • "Extremely bad experience! We rented a place via this branch. They failed to provide basic checks."
  • "Have been very dissapointed with the service from Romans."
  • "This agent made life like hell for my friend. They rented a property with hardly any white good working."
  • "Customer care team did not support us either."
  • "Imagine leaving a young pregnant lady with no hot water and then blaming her. Avoid at all costs."

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