Specsavers Opticians and Audiologists - Walworth Road Reviews Summary

Customer Service

Pros:

• "The treatment of the staff was unbeatable."
• "I went in as the glass had fallen out I wasn't expecting the service I received from Darren he was such a gentleman with excellent customer service he repaired the glasses cleaned them."
• "Dr Raj was really helpful and took his time to explain my prescription."
• "From the moment I stepped in I was greeted and helped and within not even 5 minutes I was offered to be seen."
• "The staff were very thorough and helpful with my hearing test."
• "Very professional and polite."
• "The staff were really patient and spent time making sure I had made the right selection for me."

Cons:

• "I was seen more than an hour later to the appointment time, very late."
• "They also claimed that no staff were available from 3 all the way to 6 closing time."
• "I was not contacted to be told my glasses where ready."
• "They have changed my appointment a few times, double booked me and when I got there, they never actually got my contact lenses."
• "Absolutely disgusting! Called them over 32 times and still no response!"
• "Absolutely shocking service. Refused to give me a copy of my own prescription?"
• "They have also damaged my frames and took no responsibility for it."

Product Quality

Pros:

• "Great value on high index lenses, easygoing about using frames bought elsewhere."
• "Specsavers has some of the most advanced and sophisticated equipment there."
• "Really good range of glasses (all showing the price)."
• "The examination was through and it was an amazing experience to have such a fast and professional experience."
• "I pay £20 for each pair, and therefore I do not expect that two pairs of lenses rip in half while wearing them in less than a week."
• "They have good quality clean equipment and their staff were knowledgeable, thorough and efficient."
• "Very professional staff and advice. Had not had an eye test in years and was taken through everything in detail by a very knowledgeable optician."

Cons:

• "Don’t worry, we wont be back, I don’t know why any sane person would shop here."
• "Selection of frames etc was a bit limited and not very cutting edge, more choice needed l fear."
• "Quite pricey to have lenses changes if you don’t want to buy new frames every time."
• "To make matters worse I was given the wrong prescription contact lens on a recent visit."
• "Took a month to order my contact lenses."
• "Having collected my glasses, I THEN ASKED FOR THE RETURN OF THE PRESCRIPTION I HAD BROUGHT TO THEM AND THEY REFUSED TO GIVE IT TO ME."
• "This branch won’t issue me with my Contact lenses prescription as it’s expired."

Accessibility and Convenience

Pros:

• "I look up online in less than 24hrs and found a lot of slot for the day."
• "Specsavers Walworth Road gave me an appointment the same day."
• "The staff were very friendly when I arrived and got me seen to straight away."
• "I arrived a day early as out of my own mistake overlooked at the dates. To my greatest surprise I was still offered to be seen."
• "I recently broke my specs and needed to be seen quickly but in the evening and was able to get an appointment within 2 days."
• "I love the layout and is really clean."
• "I was greeted as soon has I entered and was seen by a member of staff to take my detail as I was a new customer at this branch."

Cons:

• "They took about 3 hours to do a comprehensive clinical service leaving me completely frustrated with the lack of organisation and effort from the customer service ... and finally to help the party, when they finally finalised the service I am faced with a fine Parking for being parked more than 2 hours ... a day and a place to forget."
• "It can be very difficult to get through via telephone or to get a call back hence the 4 stars."
• "Every time I book a slot I’m always kept waiting for at least 20 minutes when I attend."
• "Not a positive experience given as usual the appointment was late, 45 minutes to be precise."
• "Forget trying to get hold of someone over the phone l. Lines are always busy, they are experiencing an unprecedented number of calls but your call is important to them blah blah blah…. What a LOAD OF B******CKS!"
• "The store itself will make u wonder .. When they can even answer the telephone calls ... They say that ur call can't be answered and your call will be returned .. Called from friday and still no returned call and its Monday now and again will give a call back .. Shocking absolutely appalling these these businesses relying on automated services."
• "WALWORTH ROAD branch if you are listening, answer your phones! Or at least do what your message says and ring back!"