B&Q Doncaster Reviews Summary

Customer Service

Pros:

• "Excellent service from Ollie, he took us round the Store, helped us find what we needed, he was very helpful and knew answers to all our questions."
• "Asked for help to find an item and the staff were very helpful."
• "Martin was excellent in ensuring regulations were adhered to without talking down to customers or being condescending."
• "Excellent. Staff were knowledgeable, friendly and helpful."
• "The staff at B&Q Doncaster are knowledgeable and approachable, always ready to assist with any questions or provide guidance on the best products for your project."
• "Staff were amazing here when my son cut his head during a trolley accident."
• "A lovely young assistant called 'Joe' was very helpful."

Cons:

• "Staff there are absolutely rudest ever in Doncaster that I have met."
• "An employee approached me for having a face mask in my hand... Poor customer service..AVOID AVOID AVOID"
• "Absolutely appalling service from the store manager( with an attitude problem ) and 2 other team members."
• "Her response was 'yeh if I can find someone' I was left waiting 10 minutes with no communication!"
• "The man at the till couldn't have been more miserable if he tried."
• "The staff were very unhelpful and argumentative."
• "The staff were shocking, the customer service we received came across rude and useless."

Store Layout & Stock

Pros:

• "A large B&Q outlet. One end a good garden centre & lumber at the other."
• "Big spacious B&Q with a garden area outside to buy plants from."
• "Went straight there following the arrows to help with the distancing guidelines. Picked a seat, they had stock."
• "The garden center is brilliant staff always watering flowers and plants with a very large range of flowers and plants to choose from."
• "B&Q Doncaster regularly stocks items that I need such as Trade Materials, Tools and much more."
• "All the stuff was as ordered and waiting on a trolley just to load up."
• "Huge store with lots of stock in here."

Cons:

• "Went to buy garden bench but employee said they hadn't got any."
• "Bought a bbq from your doncaster store to find it was missing loads of items."
• "About as poor as their not fit for purpose website that is woefully inaccurate for stock levels."
• "Just need to sort out online stock numbers, often says there's stock when there is not."
• "Wanted a detail sander but can't find sand pads for it. Garden staff - 'all the stock we have is over there on the shelf' ..and walked off."
• "I was looking for some security lights I saw some on the b and q website at the Doncaster branch they was in the clearance sale the website said low stock. not out of stock but low stock so I thought I would go and buy some when I got there I asked one of the guys he said no we haven't had any for ages."
• "I am absolutely disgusted with b an q had my kitchen on order since September last year due to be delivered today only to be told that only half of kitchen in stock."

Pricing & Products

Pros:

• "Sometimes they have great deals on things."
• "Fantastic selection of DIY materials, from light fittings to wood they have it all."
• "A good selection of everything DIY."

Cons:

• "Prices are very up and down, sometimes it can be the most expensive place to buy something."
• "Thought that some of the small bags of gravel were on the pricey side but that was just my opinion."
• "Disappointed bought a new kitchen sink the one on display said £80 but when we got the checkout it was £163."
• "Went to buy exterior paint but the range was tiny. Limited colour options (we only wanted cream!)."
• "If you are looking for a specific brand you may be disappointed."
• "Understandably limited choice of brands."
• "Each tin can contain a different shade."

Shopping Experience

Pros:

• "The one way system was easy to follow and felt safe."
• "Large spacious shop allowing a good Covid secure shopping experience."
• "Enjoy it while it lasts - B&Q stores in these parts closing rapidly - huge floor space with separate timber yard area and outdoor area for plant sales sheds fences and garden furniture - huge range big car park and nice cafe too."
• "It was a pleasure to shop in this store. All Covid regulations were adhered to without making me feel I shouldn’t be there."
• "Plenty of room in the cast park."
• "Quite well stocked."
• "The store is well-organized and clean, making it easy for customers to navigate and locate the items they need."

Cons:

• "Not very good during lockdown. No clear indication of where to queue."
• "Didn't feel safe at the click and collect."
• "Seemed to be very few staff about so have to walk round and round before you either find someone or be lucky enough to find what you are looking for."
• "Sadly the store seemed overcrowded under current lockdown regulations."
• "The sanitizer station at the entrance was really dirty."
• "Place total joke with rude staff at the checkouts speak down to you like you nobody."
• "How was B&Q? Terrible!."