B&Q Bristol - Longwell Green Reviews Summary

Customer Service

Pros:

• "Staff were friendly and attentive."
• "Really helpful and went out of her way for us."
• "Friendly staff directing customers into correct lanes."
• "Had a very rare experience when a chap called Pete in trade point really went out of his way to help me."
• "The lady on the till was very pleasant and helpful, the chap who helped us to put the patio furniture into are car was a life saver."
• "Huge thanks to Steve M who went above and beyond to help me."
• "All the staff here are very polite and helpful, from the design process to delivery."

Cons:

• "Staff extremely rude to me when I asked why it's not correct online."
• "Used to be a fab place! However massively let down by young rude staff at the checkout."
• "I am a Trade Member but I am very disappointed with the services I have received today."
• "Worst customer service ever. Ready to spend almost £600 in store but then we walked out due to nonchalance and general uselessness of sales assistant."
• "Dreadful lack of customer service at the self checkout till today so we left our many items and walked out!"
• "Very poor customer service, no help at all."
• "Awful truly awful every staff member answered my queries with a shrug."

Store Layout & Accessibility

Pros:

• "This store has revamped itself recently and the change is impressive."
• "It's a very big store. Good service. Massive car park."
• "B&Q at longwell is huge! With its inside and outside offerings."
• "One of the standout features is the availability of a generously sized free parking area."
• "popped in to buy some plaster board for a job, parking access was brilliant lots of spaces in the huge car park, the store is laid out well, great access for disabled people."
• "Lots of parking, never struggled to get a space."
• "Car parking os huge, plenty of space for customers."

Cons:

• "Just went to cashier with wood. No barcode on it... She rang for service and served everyone else and just left waiting."
• "The self-service tills are a nightmare, we had to wait as one was out of action completely."
• "Awful today, way too many people in the store no way you could social distance yourself."
• "Trade point is at the end of the building so is worth driving to the end of the building if you are looking to use the trade point."
• "Are we still places to sit down in here because it's absolutely huge and whatever you want is always at the other end of the building."
• "Ridiculous for disabled people having to park one end and walk all the way down the other end of the store then back again to get to car!"
• "Didn't like the fact you had to walk from one end of the business to get to the tills."

Product Availability & Quality

Pros:

• "This is a large store with a wide range of goods on display."
• "A massive shop with a great rage of products and materials."
• "On our visit today we bought from very good selection of bedding plant at great prices."
• "If you're seeking a comprehensive shopping experience with knowledgeable staff and ample choices, B&Q Longwell Green is the place to be."
• "Big B&q. It'll probably have what your looking for."
• "The store is always clean, tidy and well laid out."
• "The staff are friendly and knowledgeable about their sections of the store."

Cons:

• "Needed some 60x60 treated timber, an odd size but they stock it; 199 in this store according to their website. Made a special trip, but get there and they don't have it."
• "The quality of their own products has dropped whilst the prices have risen."
• "Power tools are not great quality but paint and building supplies can be very good value."
• "Garden plants were not fully stocked when I went there."
• "Almost the ENTIRE Treated timber section is infested with Green Mould."
• "Disappointed at the stock levels of tools!"
• "Very low stock of paint and colours. Managed to get it at Wickes."