McDonald's Reviews Summary

Service Speed

Pros:

• "Always quick, polite service."
• "Quick, fresh food and very polite."
• "Quick service and good digital boards allow for table service and swift processing."

Cons:

• "Last 3 times I’ve been it’s taken over 30 mins for two meals. And the food comes out cold."
• "Slowest service ever. Even before running on limited staff."
• "I've been to many Mcdonalds, but this one has the slowest service I've ever experienced."
• "I’ve been waiting here for more than 30 minutes just for a drink."
• "If you like waiting 20 minutes for simple, 1 meal order, then I recommend."
• "Waited 40 minutes in drive through to be met by an Absolutely disgusting attitude from all members of staff seen, food was cold and wrong."
• "After 10pm long queues outside and rammed inside."

Order Accuracy

Pros:

• "I've never had a mistake on my order and everything is always bagged up neatly for me."
• "despite I was given wrong order, the staff were really helpful even the supervisor came to our desk."

Cons:

• "It's a standard McDonald's. I have on more than one occasion had an incorrect order passed to me with items missing."
• "They always get your order wrong, forget items and the food is always freezing cold."
• "Keep trying to order from there and keep having items missing from the order."
• "Ordered a double quarter pounder with bacon...it came without bacon."
• "Ordered through Deliveroo... Received a completely different order."
• "Drive thru. Missing from order chicken nuggets from the happy meal, large fries and a quarter pounder with cheese burger."
• "Everytime we order McDonald’s and it comes from Abbywood there’s always items missing."

Staff and Customer Service

Pros:

• "Really pleased with the cleanliness of this mcdonalds."
• "stevie from abby wood mcdonald’s was a great help with my caramel needs!"
• "The service has always been good and the staff very friendly."
• "There was a very nice cheerful worker called Dave/ David and he was an amazing person he cheered me and my family up just by talking, he was an excellent server!"
• "Jay was always occupied and making sure things were done straight away and to a high standard, nothing was an issue to him…."
• "My local store, staffed by a great and friendly team."
• "Hands down the nicest Macdonald I have ever visited. Staff are all so super friendly and helpful."