KFC Bristol - Winterstoke Road Reviews Summary

Staff and Service

Pros:

• "Staff efficient to get people served, food was hot."
• "I also received a smile from a member of staff."
• "Staff on the window are always polite and friendly."
• "Nice, happy and helpful bloke at the drive through counter."
• "The girl serving me was extremely pleasant and helpful."
• "Marion served and was very polite and curtious and the staff chipped in to speed up the order."
• "Staff were very pleasant, considering they could not fulfill customer orders..."

Cons:

• "The staff who are there work at a snails pace and are completely disinterested."
• "Staff uninterested."
• "Possibly the most miserable staff ever in the history of fast food restaurants."
• "Very slow service. When this was pointed out to the assistant manager, all he said was, 'So what can I get you?'"
• "The attitude on the staff there is disgusting and a member of staff rubbed his beard then picked the food up with his hand."
• "Staff don’t seem to know what they are doing. Huge queues, seem to be catering mostly for Deliveroo drivers."
• "Staff rude, whole store disgusting, toilets not cleaned, staff doing nothing not a clean table in site and the whole place was empty, staff sat down eating doing nothing."

Food Quality

Pros:

• "Chicken cooked yo perfection."
• "The meals were good, hot and plentiful."
• "Food was good as ever, though."
• "The quality is really consistent -- crispy, yummy."
• "However, the wrap I had was really nice."
• "Food was very good and HOT.. The premises were dirty, tables NOT clean and the waist bins over full and rubbish put on counter above."
• "Food always good."

Cons:

• "Food was average chips has clearly been reheated."
• "The order was incorrect, something a lot of other customers experienced and it wasn't even busy. Food lukewarm."
• "Absolutely shocking...ordered a tower burger only to get a normal one. All food was cold."
• "Cold food, missing two meals from my order."
• "The food was ok not brilliant I had a three piece meal there wasn't much chicken it was all bones."
• "Chips and drink were good but the chicken was fowl, dry and tasted old."
• "The burgers are pretty dry."

Cleanliness and Maintenance

Pros:

• "KFC restaurants are usually not especially pleasant to visit, but this one is an exception."
• "I haven't been here in a while.. I was pleasantly surprised how quick the service was."
• "On a positive note the place was spotless bit most probably because nobody had time to eat there after waiting so long."
• "Very impressed this evening. Lovely, clean and tidy."
• "Speedy service, good to see they've added some Covid measures in."
• "One member of staff was sweeping, one checking tables were clean."
• "Friendly staff, always busy, sometimes slow and tables dirty but I feel they need to up their staff numbers, especially at peak times and definitely on football days!"

Cons:

• "There are the most disgusting toilets I've ever seen in KFC."
• "All tables inside had food boxes/wrappers and left over food left on tables, all bins rammed full, very disorganized!"
• "This is the second time I've visited. Both times the cleanliness of the place was poor, tables weren't clean, the bin overflowing and the organisation was chaotic."
• "The benches outside were horrible and looked like they hadn't been cleaned or anything for weeks."
• "Absolutely filthy as per usual. Inside and out."
• "The restaurant was very busy but no cleaning taking place so tables and floors were not cleared and very dirty."
• "The soap dispenser is broken. Roller shutter broken so the restaurant was dark."

Order Accuracy and Wait Time

Pros:

• "Free parking and drive through if you want it."
• "A few benches outside for those who want to 'eat in'."
• "The meal arrived hot and fresh, and every item besides one missing sauce was in the bag but they added an extra gravy so I was pleased!"
• "Went in Drive through. Was quick, offers advised and the final meal real good."
• "at 1st glance going in to order I thought I would have to wait but how wrong could I be, my food was out quick time."

Cons:

• "I would rather starve than give them my cash again."
• "Very very very long waiting in the queue to be served."
• "Had to wait almost half an hour for my order, no apology for the long wait from the server."
• "Dismal KFC, ten minute wait for chicken - seriously, it's your primary food stuff, is in your name!!!"
• "Better stay away from this restaurant. Even my fries were missing from my order, how on earth you can miss the fries in a place where everything comes with fries??"
• "They forgot my dips on a DIPPING MEAL!!"
• "Ordered through just eat, after 3 hours of waiting kfc cancelled my order."