KFC Ipswich - Bury Road Reviews Summary

Staff Service

Pros:

• "Excellent staff manners though."
• "The staff regularly checked in on me to make sure I had everything I needed."
• "Everytime I come here I leave happy I was served extremely courteously by Danny he served every single person with the same manner."
• "The staff are equally surprising with the atmosphere they create and the efficiency they operate."
• "The service throughout my dining experience was impeccable."
• "The entire team seemed genuinely dedicated to ensuring that every customer had a positive and enjoyable dining experience."
• "Our food was served by friendly staff, hot, and it was so quick!"

Cons:

• "Very rude teenager on the drive through, was very polite to her but she decided to be very blunt and rude over the intercom and at the window."
• "The person that served us really couldn't be bothered when we approached her."
• "Customer service is disgusting no politeness."
• "The young lady that served us was beyond rude and miserable."
• "The useless staff managed to forget 2 large gravies, a regular chips and the receipt."
• "Staff really demoralised."
• "Shocking disgusting customer service, the girl serving did not even acknowledge me & literally threw my meal at me through the window without even so much as a ‘Thank you’ horrible."

Food Quality

Pros:

• "Food came fast, and was warm and tasty."
• "The first bite of the original recipe chicken was absolutely heavenly."
• "The actual food was cooked well so 3 stars for that I suppose."
• "The burgers were top notch and made with a level of care I thought didn’t exist within fast food."
• "The chicken was perfectly golden and crispy, and the sides were generously portioned and looked incredibly appetizing."
• "Got delivery using the Uber Eats App, however I'm a little disappointed. Don't get me wrong, the chicken itself was delicious and the batter was perfectly crunchy."
• "Strangely the food seems to be fresher and hotter if you go at quiet times."

Cons:

• "The chicken is getting smaller and they put the price up."
• "Chicken dry, overcooked."
• "The chicken was absolutely gross, and the fries were old."
• "Absolutely disgusting, found hair in the first batch of food i had, complained then got given and new batch of chicken instantly but into it and there was more hair."
• "Food was awful almost as if they forgot to season the chicken."
• "Chicken pieces dry and tasted horrible."
• "What was meant to be a treat turned into an overpriced/barely edible mistake."

Cleanliness

Pros:

• "Standard modern KFC, busy but not rammed and kept very clean."
• "The first thing that caught my attention was the cleanliness and modern design of the restaurant."
• "However the atmosphere is nice and the toilets and tables are clean."
• "Everything was well organized and tidy."
• "The KFC location I visited was extremely clean and well-maintained."
• "Staff were prompt on cleaning when they notice a customer had left their table too 5* will defo pop back, cleanest and friendliest kfc we ever been too."
• "Young lady Amanda saw situation, apologised, swept up both our and other tables."

Cons:

• "The place is vile if I could give it less than one star I would."
• "Filthy. Tables I had to ask for a cloth to clean them."
• "The food was good, but the cleanliness was terrible."
• "Dirty lazy people run this, tables full of rubbish and not cleared."
• "The floor very dirty..looked like it had been mopped with a dirty mop."
• "This place was particularly bad! Floor was sticky, tables covered in chicken scraps."
• "The restaurant was in an absolute state. Didn't look like it had been cleaned for a good few hours."