The Highfield Restaurant Reviews Summary

Food Quality

Pros:

• "All four different meals were delicious and plentiful."
• "The food is reasonably priced and good quality."
• "The lunch time deal is extremely good value and the food is good quality."
• "Food was excellent."
• "We ordered a sizzling chicken which was amazing!"
• "The food was lovely and very much value for money."
• "The food is always amazing and above the quality that I'd expect for the price too!"

Cons:

• "Out of Six meals ordered 2 were stone cold and my mixed grills steak and gammon was so tough I took it back for my dogs."
• "Food took long time, over half an hour, to arrive and was only just warm."
• "Food was terrible. All over cooked."
• "Chicken burger which looked like it had been left on the hot plate overnight."
• "Food is terrible had fish was grey inside chips were cold peas dry."
• "The chicken texture was like rubber and inedible, the steak was tuff and just gristle and inedible."
• "Food was pretty cooked then reheated then cooked the reheated however the pudding was nice."

Service

Pros:

• "Both offered exceptional service."
• "The waitresses & bat staff couldn't do enough for us during this busy period."
• "The phrase 'service with a smile' is one that doesn't get used often but definitely what I would describe the service here."
• "Chefs don’t often get recognised but they deserve every credit!"
• "The service from the young waitress Olivia was excellent."
• "The staff are very friendly and attentive."
• "The staff were most welcoming, friendly and very helpful."

Cons:

• "Drinks took 40 mins food 50 mins."
• "Also sarcastic waitresses who shouldn't be speaking to customers the way they do."
• "Slow service at bar, 40 minutes for kids meals."
• "We were made to feel very uncomfortable by the manager who made a point of making sure to ask tables around us if they were enjoying their food but ignored our table."
• "The manager came to us at 9.45pm (pub closes at 11) and asked if we needed more drinks at the bar was closing. She was rude and served our food with no smile please or thankyou and was pretty much rushing us out of the door with glass in hand."
• "No one came to check if the meal was ok and a waitress tried to take our plates before we had finished."
• "We must've sat in the wrong place as the staff kept standing behind our table chatting and moaning for the 40 minutes we waited and also throughout our meal."

Ambiance & Facilities

Pros:

• "Very nice pub/restaurant. Lovely building. Lots of space between tables."
• "Absolutely brilliant for the kids to let off steam."
• "Just let your kids have fun on the soft play area while you can have quality time with your husband."
• "A gem of a pub in Lancashire."
• "Never visited before, turned up yesterday was allowed to join in with the halloween party the lady doing the party was fantastic even with all the children there! Incredible...."
• "The best thing about the pub is the fact that it caters for everyone. There is a children's play area."
• "Excellent play area, very spacious and clean with lots of seating."

Cons:

• "The play area was only for children with special needs this evening, there was no notice of this on the website."
• "The atmosphere was dismal and the staff were miserable and looked unkempt."
• "Onion rings were anemic and luke warm."
• "The kids area is freezing and lifeless."
• "The fire door to the outdoor area was wedged open allowing kids to just wander out if they weren't watched with the gates to the car park also open."
• "It smells of urine putting you off your meal."
• "Kids play area was sweaty, like a swamp."