Currys Reviews Summary

Customer Service

Pros:

• "Counter staff extremely helpful. Managed to sort my free Spotify premium access code."
• "Guy that served us was pleasant, friendly and helpful. Vacuum cleaner we bought was well priced."
• "The staff were absolutely brilliant, sorted in no time at all."
• "The staff are willing and helpful and, for the convenience of buy-it, take-it-home it still offers a fair price even against the big online retailers."
• "Very good social distancing set up, the welcome as we arrived was very good."
• "Had a great experience at Curry’s the salesman was absolutely fantastic very knowledgeable so helpful and courteous."
• "The two girls were brilliant in PC World in Grimsby Currys. They change my SIM card over with no problem."

Cons:

• "The store flat refused to refund, or exchange, or seek a manager, or offer a gift voucher."
• "I suggest never buy online still waiting a month after ordering an item received the wrong item still waiting for the right one and no one seems to be willing to help worst customer service experience ever."
• "Firstly, the staff stood around at the till chatting and not a least bit interested in serving me."
• "Terrible, get hounded by employees the moment you walk in the door."
• "Absolutely shocking service, waited nearly 45 minutes all in all."
• "The sales advisors clearly have no idea what they are doing and calling a customer a liar is disgusting."
• "Their whole sales strategy needs an overhaul because of them badgering you."

Product Availability and Pricing

Pros:

• "Price comparisons there and then."
• "Online may be cheaper but there's nothing to beat going and physically browsing for products you want."
• "The website showed over 35+ options to what we wanted."

Cons:

• "There was lots of choice on display, but the only ones in stock were over £180."
• "Fully agree with review that states joke of a place, don't know about Black Tag event the fridge freezer we where looking at has gone up in price."
• "Air Fryers? Two on display. Pathetic."
• "Every item I've bought has broken and had to be fixed by somebody else."
• "It's good for collecting online orders but the store itself feels empty with less and less stock each time we visit."
• "After checking online that the item we required was in stock, we drove all the way to curry's... Only to find it wasn't in stock at all."
• "The price if tv wall mounts and HDMI cables are still 4 to 5 times higher than Amazon's worst prices."

Store Experience

Pros:

• "In store was good, friendly greeting, dealt with efficiently."
• "Lots of parking, easy access by car from the surrounding areas."
• "Nice shop seem to have everything you need."

Cons:

• "Very poor audio product knowledge offering nothing more than can be found on their website."
• "Genuinely embarrassing. The customer service given is abysmal and the staff are grossly unhelpful."
• "There is no wonder the high street is dying. Nothing in stock."
• "As many high st stores are closing I wanted to support my local store."
• "The carvery food was cold and food was badly cooked."
• "The worse experience of my mother’s life she bought fridge delivered damaged."
• "I will never deal with this company again."