Currys Reviews Summary

Customer Service

Pros:

• "Staff were polite and helpful directing me to required area of item to purchase."
• "Needed to buy a replacement tumble dryer... Loved how friendly and knowledgeable he was, all my questions answered more than adequately and I went ahead with my purchase."
• "Amazing service by Lacey today."
• "This store is clean and staff are friendly as well as helpful."
• "I received fantastic 10/10 service from a young lady called Saffron."
• "Very friendly and knowledgeable staff, almost all issues are solved in house."
• "The staff are friendly and helpful."

Cons:

• "The staff makes little effort to serve customers."
• "Atrocious customer service, went to spend nearly £500 and could not find anyone to serve us so went elsewhere."
• "Shocking customer service- rude and condescending staff in store."
• "One of the worst experiences I've ever had shopping. The assistant was so rude and unfriendly."
• "Couldn't find anyone to serve me."
• "Always find this shop and service very poor. Not welcoming and staff interest in customer questions not always helpful as knowledge of products not good."
• "Disappointing sales team. Every visit I have to wait around 25 minutes walking begging for assist and everyone say they are busy and will send someone to help."

Product Availability and Stock

Pros:

• "Helpful staff and free product recycling when you buy a new appliance from them."
• "Currys is well stocked, spacious, very nicely laid out."
• "Prices are competitive and they hold a good range of appliances in stock for same day collection."
• "Amazing choice of up to date TV's."

Cons:

• "Not a massive selection on display for large appliances, more aimed at TV, laptops and not a lot of stock."
• "Went to buy a vented drier after the old one popped its clogs. Very disappointed as they only had one in stock, hundred of condensing ones."
• "Unfortunately, the selection of products is limited and many are empty or not available."
• "They never seem to have any stock, when asked to order anything in it seems like the staff at trying to put themselves out of work."
• "Saw a fridge I wanted and as usual not in stock."
• "Lack of stock, i required a 6 metre Ethranet cable, currently store only has stock of 0.5 - 5 metre and 10 metre and 15 metre."
• "Staff are friendly and the store is well presented unfortunately they don't stock many of the items that they have on display."

Online Shopping and Delivery

Pros:

• "Ordered a fridge which they set up delivery within two days."
• "Delivery within 4 days and delivery men really good."
• "Delivered promptly and at the time booked."
• "Went to buy a new electric oven and after getting them to fit and recycle the old oven we were given a next day fitting. Excellent service from them and the salesperson in this department."

Cons:

• "I bought a TV online for next day delivery then got an email to say they can't deliver the next day."
• "Tried to order online, the payment was processed but the order was not."
• "Not their fault but I have been trying for a week to place an order online with no luck."
• "Having received email confirmation that my online order was ready to collect, I went along at 09.20 only to find that the store was not open despite the email saying December 22nd opening time was 09.00."
• "I purchased something online with click and collect... Click and Collect needs to be managed better."
• "We have waited 2 days for a washing machine delivery, saying the address could not be found."
• "Don't bother going to the shop if you didn't order from them online before hand, as they just don't have stock at all."