Address: Unit 5A, Cwmbran Retail Park, Cwmbran NP44 3JQ, United Kingdom
Rating: 3.7
based on 140 reviews.
Customer Service
Pros:
"The staff in this shop are nothing short of amazing. Always helpful and smiling."
"Both of them were exceptional with an excellent manner and I honestly don’t think I could have asked for better customer service."
"I upgraded my phone today and was helped by Currys Assistant Dylan. I can't praise Dylan highly enough he was so efficient and friendly and made the process stress free for an oldie like me! Thank you Dylan 😊"
"Well done to the male member of staff who made the time to find someone to help with our enquiry."
"Went to curry’s today with voucher to purchase washing machine.was dealt with the most helpfull friendly member of staff called Curtis."
"Visited a couple of times over the last week to decide on a new TV and laptop to buy. Had a lot of help from the staff, in particular Curtis was fantastic and really enthusiastic and knowledgeable."
"The young worker at the front was more than helpful."
Cons:
"I hate having the wrong info from a newbie."
"Goods excellent but male staff member was so arrogant, miserable, face like thunder was unexperienced at customer service."
"Went to this store with the intent to purchase a tv... was approached by a male salesman... his response was you can do it online, and he then turned round and walked away!!!"
"As usual the staff ignore customers."
"Can be a hit and miss store. The staff can be helpful until you make a complaint and then they don't want to know."
"The young 'tech guy' who graced me with his presence and millennia of wisdom told me to 'Google it' and walked off."
"Awful customer service. Service manager rude."
Product Availability and Pricing
Pros:
"But happy days they had what I wanted...the only one in the store."
"Most items in stock or next day at the latest."
"Never let me down on click and collect which I use frequently."
"Great to go and see items in the 'flesh' but absolutely no stock of the 3 items I was looking for."
"Found some very good deals and with the very helpful and friendly staff having the time and patience to explain all the features I made my purchase."
Cons:
"So poor. They are advertising their black Friday deals but practically everything is out of stock."
"They wanted £139 for a smartwatch which they don't keep in-stock, saying I would have to reserve it online...next day the same watch went up in price to £160!"
"I ordered a click and collect item and paid by credit card upfront. Two days later I received a confirmation via email of the item being available for collection from Cwmbran store. I attended the store but was told that the item could not be found."
"Don't order online I thought it would be quicker but it's not told me my order had been picked up already by somebody else I rushed to the store to find out it hasn't even been delivered yet I won't be ordering again."
"Bought an ex-display model at what I was told was half price only to find out they are being sold new at the same price."
"Couldn't order on the website because the buds weren't in stock."
"There were no price reductions on any of the fridges or freezers I was looking at and I have been checking over the last 6 weeks."
Store Experience
Pros:
"All in all I am very happy with the many experiences I have had when buying from Currys Cwmbran."
"Outstanding service. Changed a Bluetooth speaker that had stopped working with the three year replacement cover allowing me to get the mark 2 Marshall Acton for only £25 and then transferring the cover to the new speaker...."
"The staff are all amazing and friendly, and I would definitely recommend paying this place a visit as I've always had a positive experience with this store."
"Massive store with very nice staff, I stopped by just for a look around but ended up with a bluetooth speaker for a great price."
"Staff were quick to serve me and very efficient, even though it was absolutely teeming with customers on a Saturday afternoon."
"The staff were all very friendly, professional, and knowledgeable; and anything they didn't know off hand they found out very swiftly."
Cons:
"Should have gone straight to Amazon in the first place."
"Electrical goods galore, eager staff just waiting to pounce on you as soon as you walk through the door, pushy sales people can make your shopping experience uncomfortable."
"All in all I would not recommend purchasing from this store, as they had the opportunity to redeem themselves, and did not take it."
"Went in earlier today to buy something quite expensive and was greeted by jumped up staff member saying gel your hands, put gloves on and don’t touch anything!!!!!"
"Diabolical service, I had £500 to buy a laptop and waited 20 minutes."
"Usual set-up for Currys although seemed a bit scruffy and untidy."
"The overall 'customer experience' is extremely lacking!"