Sainsbury's Reviews Summary

Store Facilities

Pros:

• "Great facilities including Cafe, Pharmacy and TU Clothes section."
• "Provides a large area of recycling in the car park and in store carrier bag and battery recycling."
• "Finally there is an on site fuel station, which gives you the option of a one stop shop."
• "The Sainsburys is very big & you will be able to do all your shopping under 1 roof."
• "Excellent with Argos and MS in the same place."
• "This particular Sainsbury's is OK and that's it... It's just OK!"
• "Great Sainsbury’s. Really good sized store - we are usually always able to get what we need and more!"

Cons:

• "Noone is social distancing or trying to manage social distancing in this store."
• "Sadly they have closed down the fresh fish counter and also the deli, which is a shame as they were very good quality."
• "Note if the lifts aren't working disabled people on wheels won't be able to shop as the shops are on the first floor!!!"
• "Completely rearranging the store, over 2 weeks, during a pandemic."
• "They changed the aisles not one or two but practically the whole store!"
• "The deli counter is not open any more."
• "The self-service seem to ALWAYS waiting the the member of staff to approve so you can't beat the wait times."

Staff and Service

Pros:

• "Service is good with adequate amount of self service tills & manned as well."
• "The staff in Sainsburys Collier wood are so polite, helpful also if I can't find something your staff will do their best to help me."
• "The staff are always very polite and professional."
• "There is one outstanding colleague I would like to thank and that is Dave."
• "Helpful polite staff very happy to go extra way to ensure u find everything and have a pleasant experience."
• "The staff at Sainsbury's are courteous and helpful, readily available to assist customers with any queries or concerns."
• "All the staff are friendly and helpful and they gave me nectar points from an old receipt which they did not have to."

Cons:

• "I did not find the manager very professional."
• "The manager of this store was very disrespectfully to me and my daughter and her friends."
• "I've experienced several instances of incompetence at this store."
• "Customer service at the customer service desk was appalling."
• "Rude arrogant staff, walked out after a couple of minutes."
• "Rude staff, they stop you from the only one till that's open and they tell/force you to go to self check out till."
• "Customer service help desk staff very unhelpful."

Parking and Accessibility

Pros:

• "Loads of free parking at the Colliers Wood store."
• "Huge parking, always plenty of free spaces, big size store, big variety of products and a lot of extra sections."
• "Large parking in the undercroft of the building."
• "Ample parking, an enormous store with concessions and next door to an M&S."
• "Very convenient to use; big car park with 4hrs free parking (and no ticketing/payment hassle), and plenty of trolleys (without asking for coin deposit)."
• "You won't have problems parking."
• "Huge parking lot and free for 4 hours."

Cons:

• "Parking can be a slight challenge at times due to limited spaces, especially during peak hours."
• "The car park is large, but is often crowded; highlighting the popularity of the shops here."
• "For the last several months the entire surrounding area is made inaccessible by ordinary people except via Wandsworth Bridge Road."
• "The star is for the person who designed the maze at colliers wood store sending elderly and disabled to weave through the car park..."
• "Christmas will be manic! Puts me off going there."
• "There are sections that need to be better maintained such as the fridges on frozen goods aisles."
• "They literally let few (two or three regular) people to put everything they want in their trolleys and claim the items before they do the last reduction!"

Product Availability and Quality

Pros:

• "Great place to shop for food."
• "Good superstore - great sushi bar and also has a patisserie Valerie which was unexpected!"
• "This store also has their TU clothing which is handy if you want to shop for clothes."
• "Everything colourful and bright, huge variety of very fashionable stuff."
• "The shelves are neatly stocked, ensuring products are readily available."
• "This particular store has a vast selection of produce."
• "Excellent selection of products and great quality."

Cons:

• "The fresh fish section is non-existent."
• "They often run out of items in the evenings and at weekends (especially fresh fruit and veg)."
• "Now the fruit and vegetables are so poor in comparison to everywhere else."
• "I have purchased Gluten-Free Ravioli for my son who has Coeliac disease... it was rotten."
• "However, the quality of items, especially the fresh produce and bakery goods aren’t worth the value for money compared to the neighbouring M&S."
• "The shelf stock is incredibly poor, i.e. it barely has anything on the shelves."
• "Their prices are ridiculous, essential constantly out of stock."