Tesco Extra Reviews Summary

Customer Service

Pros:

• "Thanks to all the lovely staff at Woolwich Tesco who manage to keep being as nice as usual, keep filling the shelves and serve us with a smile despite the current situation and all the idiot stockpilers."
• "I was amazed how professional this guy was."
• "Mehdi is such a great customer service advisor he is always at hand to help out when needed."
• "Really really nice people work in this store, the optitions are amazing and their customer service is fantastic, very professional and polite."
• "Sherri and Mo-Bash give a terrific service. Very polite and helpful."
• "Staff are generally polite and professional."
• "The team at self service checkout is polite."

Cons:

• "Tesco's Woolwich have no understanding for people with learning disabilities."
• "I had visited 14 November 2021 at clothing side. There was a white lady... After 10 times she replied really rudely."
• "Worse place in woolwich, staff behaviors unacceptable, they don’t no no how to talk to customers, being very rude."
• "very poor customer service and staff attitude."
• "The people here do not care about the customers."
• "One of the worse Tescos.. long queues and staff with really bad attitude even for asking about something."
• "Staff are rude and show can’t be bothered type of attitude in helping polite customers."

Cleanliness and Maintenance

Pros:

• "Cafe in the store as well as tesco direct click and collect."

Cons:

• "Sadly, the toilets were really too dirty to use and I mean filthy."
• "Toliet paper all over floor empty cider and stella can."
• "I would avoid the toilets at all cost, they are always filthy."
• "Toilets always dirty."
• "Mens toilets are horrible, car park is also often smelling of urine."
• "VERY poor hygiene (i see sticky floor very often - juice spills etc)."
• "Escalators are often not working and filthy."

Facilities and Accessibility

Pros:

• "There is a very large free car park attached which is useful for town centre shopping."
• "Huge store located upstairs, good wheelchair access 2 lifts or can use escalator."
• "The car park is very large."
• "Tesco. Lots of parking with 2 stories and plenty of trolleys to go round."
• "Car park with two levels and a travelator, escalator and lift to get you to where you want to go."
• "Very large store all on one level (All be it the 2nd floor) escalated walkways provide access from the 2 story car park or there are lifts at the front of the store."

Cons:

• "A message to OTIS - As a company you should be embarrassed about the performance of Tesco Woolwich Escalators & Travelators."
• "There was huge queue. I nearly missed my train to work."
• "I have never seen all the tills open - absolutely unacceptable."
• "The tiny Tesco Express franchise in Lakedale Road is open at 6am on a Sunday and closes at 11pm. This MASSIVE Tesco Extra - fully owned by Tesco, not a franchise - opens 11am on a Sunday and shuts at 5pm."
• "The store has 20+ checkouts with often only 2 or 3 open which means the queues at the self service tills can get long."
• "Empty shelves (particularly when they have special offers on which are never replenished), long, long queues, 3 out of 25 checkouts open."
• "The 2nd set of trolley escalators have never been turned on."

Product Availability and Quality

Pros:

• "Got everything here and a great view from the cafe.... Really friendly."
• "Store is massive usually well stocked."
• "The store is usually quite well stocked and has a huge variety of products."
• "Huge store, with pretty much anything you can think of on offer."

Cons:

• "Today there were no legs of lamb or beef of any size."
• "Fresh food Items are often close to the 'use by' date."
• "On a few occasions I have bought items and they are still in date but moldy (cheese) or have odd very stinky egg smells (fresh chopped fruit)."
• "This store has been going down hill for a while now...if there is stock on the shelves it's going out of date either that day or next."
• "Most items are out of stock (pre covid too), poor selection of goods."
• "The gleaming fishmonger and deli counters were replaced with bare metal shelves of 'bulk buys'."
• "Very disappointed with tesco. A lot of the bread and fresh food expired by 24th and today is 22nd."