Europafoodxb ( Le Supermarche) Reviews Summary

Customer Service

Pros:

• "Their customer services communication is clear and regular."
• "EUROPAFOODxb, provide an EXCELLENT customer services."
• "Excellent customer service would definitely recommend."
• "Great customer service. Add one item after the order and got a confirmation within few mins."
• "Very efficient and brilliant customer service."
• "Great customer service. They helped me promptly with my queries."
• "The Staff is friendly and helpful with questions."

Cons:

• "The WORST customer service I have ever experienced."
• "Rude Staff in the shop."
• "The guy working in this shop is the most rude arrogant person I have ever met."
• "Extremely disappointing customer service."
• "His response in a curt rude tone 'these a supermarket over the road if you don’t like it'."
• "So I guess all I can do is strongly recommend AGAINST this shop and its extremely poor customer service."
• "Gave my husband food poisoning - sent products out of date. Terrible rude customer service."

Product Quality

Pros:

• "The Best place, Best people and the Best products, what else do you need?"
• "All items were packed and shipped on time and in excellent condition."
• "Everything is fresh and the quality of the products is exceptional."
• "All produce was as expected, well packed and in perfect condition."
• "Their produce was so fresh and tasted amazing. Loved this little supermarket."
• "Prices are very reasonable considering that they literally go to France and buy what you have ordered - meaning that they are perfectly ripe."
• "The only place in the UK where I can get all those French treats that transport me back to childhood holidays in the South-West of France!"

Cons:

• "Shop is well located but overpriced and filled with staff that are unable to assist you quick enough."
• "Some stuff is quite pricey especially if you don’t know where you can get it for cheaper."
• "Delivery on Saturday 12 Dec. as promised but minus cheeses I had ordered and been invoiced for."
• "2 of my items had burst in transit."
• "One of the items had burst everywhere and was over all the food."
• "But some of the biscuits were completely crushed due to very bad packaging."
• "Many items arrived damaged."

Delivery & Packaging

Pros:

• "The packaging has been disposed of responsibly."
• "The courier arrives on time, the packaging is good too, everything is well-packed and was delivered chilled."
• "Packaging was good and prices really reasonable considering where they've come from."
• "Delivery was by courier and on time."
• "Incredible service making sure that food I ordered online arrived on Christmas Eve with special chilled packaging."
• "They arrived quickly and were expertly packed with cool packs, arriving still beautifully cool and in perfect condition."
• "Delivered on Tuesday morning as promised to the great surprise and delight of my friend."

Cons:

• "The air wrapping would be enough in packaging without the 1000s of white polystyrene chips. I have 3 full bags of these clippings."
• "The chain of cold is broken as fresh items stay in the middle of the shop for hours."
• "Europafood their online shop is very incompetent, especially for delivery."
• "They make you come to their shop to collect to then send your order when you are not in. Your order ends up at strangers."
• "Their customer service blamed DPD when the parcel was really poorly packed in the first place."
• "The delivery man did *exactly* what I had asked him not to do."
• "Just wasted my time and precious energy, I have ordered items on their website, I went to collect them in store to find out they are out of stock."

Price & Value

Pros:

• "The prices are reasonable aswell, unlike some companies who gouge prices just because they can."
• "Fast service, prompt delivery, quality products and all at a reasonable price."
• "Free delivery service is rare for groceries and amazing!"
• "Huge variety of products at a decent price."
• "Very reasonable prices too! Highly recommend it."
• "Efficient delivery and the best prices in London for french products."
• "Mail order. Straightforward ordering, good customer communication, delivery as promised."

Cons:

• "Big deception and too expensive."
• "The goods are slightly on the pricey side but certainly worthwhile."
• "The prices in store are very significantly higher than the website prices for home delivery."
• "It is a bit pricey but worth it, to get a taste from home."
• "I am not going to buy here again. Totally unreliable."
• "It turned out to be a tiny shop, with very modest selection of French cheese, and no French ciders at all!!"
• "I find disappointing that both times some items have been substituted and the bill is at least £10 more expensive than planned."

Store Experience

Pros:

• "Anything you need if what you are looking for is to do your grocery in a French supermarket, you got it in this shop!"
• "I'll definitely be returning to EUROPAFOODXB, and I can't thank Yagya enough for making my visit so enjoyable."
• "You can also find a café next door with lot of variety of Italian/French product where you can have a good breakfast or a quick lunch."
• "Nice cozy place filled with French delicatessen in the heart of Bayswater."
• "The store offers a wide variety of authentic French products that are hard to find elsewhere."
• "A very nice little french supermarket with a wide variety of imported goods."
• "A real treasure in Kensington, packed full of otherwise hard to find European snacks and other foods."

Cons:

• "Problem is the packed shelves are very close together, so take care between the aisles, as there is very little space!"
• "Only one thing I noticed, I ordered some Strawberry Gariguette, I got La ferme des fraisiers, which is absolutely not strawberry Gariguette."
• "Extremely unprofessional and harassment."
• "Really poor service."
• "The best place in London to get your heart's desire of French and Belgian products."
• "I'm completely addicted to Europa Food!"
• "The Staff is friendly and helpful with questions."