The Freshfield Reviews Summary

Food Quality

Pros:

• "Superb pub serving great food and 8 pumps of very well kept real ales."
• "I particularly like the chicken wings which are great value!"
• "The food was outstanding."
• "Great food- our party had roast dinners, fish and chips and beef and bone marrow pudding- all delicious!"
• "Probably the best lasagne I've ever tasted, and my son really enjoyed his burger."
• "Food was tasty, full of flavour."
• "Food was 10/10. Tasty, fresh and quickly delivered in about 10 mins."

Cons:

• "The foolproof Steak pie was a sorry affair, poorly presented with about a dozen chunky oven fries & a burnt slab of cabbage."
• "Food was bland, looked sad and both mine and my girlfriend's food was undercooked."
• "The fish was completely overcooked, with more than half of it inedible; very disappointing."
• "Food not great. Having specifically ordered very soft eggs, they came with a hard skin because they had been cooked well before the meat was ready and kept under a heat lamp."
• "Everything we had to eat was really poor."
• "Today's food was an absolute disaster. Extremely disappointed."
• "Average pub food sadly nothing to shout about."

Service

Pros:

• "Friendly greeting on arrival, beers where spot on, food was just the job, and mostly, the service was cheerful."
• "The staff were very attentive and ensured we had everything we needed."
• "Staff were really nice, very helpful, couldn't do enough for you."
• "Service superb... Swift, friendly and efficient."
• "Fantastic service from June and Debbie, Sam paid our Dog some extra special attention and really made our short stop off extra special."
• "The staff are top notch, polite, friendly and attentive."
• "Staff were efficient and accommodating."

Cons:

• "The dog area is tiny and an hour wait on food even though it wasn’t at 50% capacity."
• "We ordered another round of drinks which took nearly 20 minutes."
• "Service was quite slow to the point we have up and decided not to have our last drink."
• "Service was lacking. Brought out wrong sandwich. No cutlery or condiments. Forgot our desserts although prepaid."
• "Service a bit slow when busy."
• "Really slow service, more than an hour wait, but they did warn us it would be 45 minutes so can't complain too much."
• "The entire experience was let down by disgusting service."

Ambience & Facilities

Pros:

• "We walked in & the atmosphere was warming."
• "This is a lovely pub with an amazing beer garden at the side."
• "Really nice atmosphere. Plenty of seating in quiet booths or family style tables including outdoor."
• "Such a homely feel to a large pub."
• "Lovely pub, lots of choice of indoor and outdoor seating areas."
• "Good old English pub, such a chilled environment, excellently designed interior wise."
• "Lovely pub menu and food was nice."

Cons:

• "Apparently there was a problem with the menu. A number of dishes were not available."
• "The sport TV can get a little intrusive if you're not that way inclined."
• "Nothing was ready when we arrived, someone was still using the vacuum, the cook talked discretely to the manager that he was not ready."
• "The decor in the side of the premises open to dogs needs some attention."
• "It was too loud and noisy and could do with decorating."
• "The TV was insanely loud and they couldn’t / wouldn’t turn it down."
• "This place always seems a bit empty and with an ambience that makes you feel you want to leave and go somewhere with a bit more of an atmosphere."

Dog-Friendliness

Pros:

• "Really enjoyed this place and would come back again, the burger was great and it's dog friendly."
• "Good indoor dog walker section."
• "This is a lively pub which is very comfortable to meet friends, eat and watch football."
• "Lovely dog friendly pub."
• "Dogs are welcome too!"
• "Dog friendly area in the pub too, what's not to love! 5*"
• "They allow dogs too - perfect after a walk in the nature reserve and beach."

Cons:

• "Although the Freshfield is a 'dog friendly' pub, please be advised that this is restricted to one small area."
• "Not very dog friendly either."
• "Very dog friendly - get to watch some good dog fights now and then!"
• "However we won't be going again due to the number of dogs."
• "Would not allow us to eat outside on a lovely sunny day the waitress said 'they can’t be bothered to bring the food out!'"
• "Nearly tripped over 2 on the way to the toilets and another was allowed to bark constantly by the owner."
• "I cannot tell you how strong it smelled of urine, it was disgusting."

Accessibility & Technology

Pros:

• "Ordered to table using the app, bit of a rigmarole setting up account on app but once ordered, the drinks were at the table sharpish."
• "Went with disabled friend and access excellent."
• "You can use the green king app to order drinks and food so you do not even have to leave your table."
• "Covid safe, ordered food via the app. Really delicious."
• "Visited here whilst on holiday in Southport. Friendly service, nice big pub with proper open fires, food was great."
• "Dog friendly."
• "Great venue with lots of outdoor seating."

Cons:

• "I felt resistance to slowness of disabled person from one of the staff."
• "Service was a bit unusual as they wouldn't bring food out to the outside tables unless they were right outside the front door."
• "Well, about 15 mins of repeatedly trying to place an order in the app, it just wouldn't go through because of poor internet connection."
• "Booked on line with ease for them to turn around and say they didn’t confirm it and then had no table for us on Boxing Day - shouldn’t have an online booking system if it doesn’t work."
• "We couldn't order a cup of tea because 'we have no facilities to make hot drinks' How can you not have facilities to boil water? Extremely poor."
• "The opening times listed on website, facebook and google are all not followed - they open and close whenever they want which was very unhelpful."
• "Service was lacking. Brought out wrong sandwich. No cutlery or condiments. Forgot our desserts although prepaid."