Phone & iPhone Repair by Simtek World Ltd Reviews Summary
Category: Mobile phone repair shop
Address: Unit B, 122, 130 Albany Rd, Cardiff CF24 3RU, United Kingdom
Phone: +442920480770
Rating: 4.9
based on 199 reviews.
Customer Service
Pros:
"Friendly helpful service is first class. Highly recommended."
"What makes this business stand out, in my view, is the amazing customer service."
"Their customer service was outstanding; they made sure I was satisfied with the repair."
"Super efficient replies to enquiries."
"The staff are both professional and friendly."
"Very pleased with the speed of service and the friendliness' of the staff."
"Excellent customer service as well."
Cons:
"The staff are incredibly rude and unprofessional."
"Avoid, very shoddy repair of iPad."
"Promised to put a 16GB back in, but were very slow and weren't going to any lengths to fix the problem."
"The only answers you can get from this guy are vague, suspicious accusatory words which give the impression of the kind of establishment this is."
"I completely agree with other reviews that I can only assume that the '5 star' reviews are written by staff."
"Really disappointed - went in for a screen replacement and found that they had also replaced my 16GB motherboard with an 8GB motherboard."
"Polite and friendly. But waited outside for over an hr to get screen protector installed."
Repair Quality
Pros:
"I couldn't be more happy with my repair. I would certainly recommend this place."
"He replaced my phone screen in 30 minutes."
"They sorted out a phone that was not charging easily. They responded very quickly and I dropped the phone in and it was fixed, cleared and soldered in 15 minutes."
"Replaced a damaged Samsung screen at short notice where other companies didn't have parts and really great follow up."
"Great repair. I had a problem with my iphone and other repair shops advised me to replace the motherboard. But this store successfully repaired my mobile phone without replacing any hardware through rich experience."
"Fixed it and replaced the screen within hours of me taking it in and fixed my charging port for no extra charge."
"Resolved a water damaged Nexus 6P when my insurance deemed it 'not economical to repair' for what I consider to be a reasonable price."
Cons:
"Unfortunately my phone was beyond repairable but they were kind enough to lend me their spare phone to use while i was waiting for my new phone to arrive, which was really appreciated."
"Unfortunately my phone wasn't fixed due to extensive water damage, however this was through no fault of the staff."
"The screens they supply are cheaply made, third party replacements made from far weaker glass compared to their original counterparts."
"Issue with Face ID when I got home."
"On collecting the phone there was a little bit of damage to the back case which occurred during repair, but was immediately told that a part had been ordered for it and it would be repaired without charge."
"While they were not able to revive my water-damaged PRIV despite all efforts, I am very satisfied with the service received."
"Went to the store on the 12th of April to get my cracked screen repaired... it took nearly a month for them to tell me that they can't fix my phone and actually made it worse."
Value for Money
Pros:
"Very reasonable price and wouldn't take a tip he said he would give it to charity instead!"
"Excellent, fast service at very reasonable prices!"
"Great price and turned around in 24hrs."
"Repair £80. Great value."
"In addition to this, their prices are far cheaper than other stores and so I would absolutely recommend paying them a visit!"
"It only cost £20. Such a great service."
"Service very professional, repair completed on 1 hour to an excellent standard."