iPhone Repair Leeds Reviews Summary

Customer Service

Pros:

• "I experienced a smooth pleasant service with a well deserved review."
• "Wow - First class customer service and proper pricing all under one roof!"
• "Fantastic service every time and today they fixed my iPhone XS screen while I waited and threw in a full service cleaning the charging port, the speakers and the earpiece."
• "His workmanship is excellent and he goes that extra mile to make sure his customers are delighted."
• "The staff were brilliant, very knowledgeable."
• "The customer service I received was delightful and I would recommend this store to anyone!"
• "Really great customer service, nothing was too much trouble."

Cons:

• "Called in this morning as my samsung phone died, I have never experienced such a miserable, rude and unhelpful manner in a shop."
• "He gave absolutely no warning that there was risk of damage like this, despite later claiming it's a 'common problem'."
• "Ended up going in to the shop to speak to them directly, staff very defensive, rude and aggressive... the whole situation could have been managed much better."
• "AVOID DO NOT RISK, the guy who runs this shop really needs to learn how to treat customers."
• "They are cowboys, have the worst customer service & poor quality product!!"
• "Staff very defensive, rude and aggressive."
• "The reply also fails to mention that the man threatened to physically assault me because I wanted a discount."

Pricing and Quality

Pros:

• "The repair was completed quickly and efficiently, and the cost was very reasonable."
• "They were cheaper than online companies, fast (repaired in the day) efficient and very helpful."
• "Smashed my iPhone 5S screen and got it fixed for the best price I could find!"
• "We were shown a range of screens that were available for the repair, 3rd party alternatives plus the original apple products which were very reasonably priced."
• "After calling around they were 50% cheaper than any other quotes I was given in Leeds."
• "Had a quote from Carphone Warehouse to have my iPhone 6 screen fixed they wanted £210 and to have it sent off for 2 weeks. These guys had it fixed in 15 minutes and they fixed the charging port and I got a glass screen protector all for £150!"
• "Excellent service and reasonably priced."

Cons:

• "Terrible, drove 50 minutes to get my screen repaired after the website stated a quote of 250£, turned up and the guy behind the counter said he couldn’t do it for less than 400£."
• "Go here if you want a cheap repair, but be aware that you may not get an authentic Apple screen replacement even though they say that this is what you will get!"
• "In first instance the staff confirmed the fact I will get a genuine back glass replacement for my iPhone 11 Pro Max... I was shocked the back glass was not with the Apple logo."
• "I was asked if I wanted an authentic Apple screen replacement, or a cheaper version. I paid for an Apple screen... my battery life was much shorter."
• "The screen was obviously of very poor quality, certainly not a ‘genuine Apple product’, defective and not fit for purpose."
• "It also turns out that despite paying extra for a superior screen I was supplied with an inferior quality one."
• "The quality of the screen is very poor and all the colours weak."

Repair Efficiency and Expertise

Pros:

• "Superb service. no appointment needed, and the service was exceptionally fast."
• "I dropped my iPhone 5s on the station platform in London and the glass screen smashed... they quickly and efficiently replaced the glass."
• "Replaced the broken screen on my sons I-phone 6+ in less than 30 minutes."
• "Brilliant service - only took 10 minutes to get my iPhone 5c screen repaired."
• "Wow very fast and excellent repair to my iPhone 6s. The phone was repaired within minutes."
• "Had my I phone6 fixed in 15mins completely perfect as new again."
• "The repair service was second to none We could have waited while the repair was done, a screen replaced in approx 20 mins."

Cons:

• "Recently, my iPhone suddenly stopped working. iPhone Repair's immediate diagnosis was that the logic card had failed... However, a week later the phone failed again."
• "With all the positive reviews that the shop has received I can only conclude that those repairs... have been straightforward. However it seems that the shop cannot satisfactorily repair more complicated failures."
• "Took in an iPhone 6 in perfect condition to have the battery replaced. When I received it back it had a scratch and a crack on the screen."
• "The guy had also not bothered to put back an internal plate and some screws were missing."
• "They replaced my iPhone battery and it stopped working less than 2 months later."
• "When collected the battery was dead so couldn’t check there & then but with charge the screen was hardly visible & very dim & unreadable."
• "Job - replacement screen for IPhone X Summary - poor quality parts - faulty/poor quality OLED screen for £165 - unwilling to accept faulty/poor quality - very low standards."

Integrity and Honesty

Pros:

• "I can fully recommend this company. Personal very helpful service."
• "I would definitely recommend this company to anybody wanting their apple products repairing."
• "The staff at this shop stayed in constant communication with me about the status of my repair, which was much appreciated, and the turnaround was extremely quick and efficient."
• "I am so relieved to find such an honest trustworthy and helpful guy."
• "The gent in the shop was great, didn't try to oversell or rip us off on anything, just told us as it was."
• "They were attentive, gave and explained options, some which would have saved me time and money."
• "Thanks for the very attentive and helpful service. I would recommend this place."

Cons:

• "Absolute farce of a company, rude, ignorant & obnoxious staff that don’t care about customers Or there possessions. ONE TO AVOID!!!"
• "Please don't touch this company."
• "AVOID AT ALL COSTS!!!!!"
• "They are cowboys, have the worst customer service & poor quality product!!"
• "Very bad attitude and unprofessional DO NOT TRUST THIS SHOP with your belongings."
• "However professional their website claims they are or how many 5* reviews they have on here, their customer service and competence in phone repairs is terrible."
• "The 99% of positive reviews are fake for sure."