Chapelhouse Kia Warrington Reviews Summary

Customer Service

Pros:

• "John Lloyd's exceptional service made the entire process smooth and stress-free."
• "Sophie and Harry were amazing. Very friendly and very helpful."
• "Sophie kindly and efficiently managed difficulties with the KIA booking service, fitting me in at late notice."
• "Sophie from kia Warrington is amazing, she's looked after myself and my kia(s) for a few years now."
• "John Lloyd was absolutely fabulous instructing me on what car was best to suit my needs."
• "Adam really looked after my mum, explained everything in great detail."
• "John and Andy were both brilliant. A no messing about service and I am really pleased with the car I have purchased."
• "Sophie Thomas organised a lift to work for me as the weather was bad and I only worked locally."

Cons:

• "Shocking service I received from this branch didn't look at my car until 2 days after I dropped it off."
• "Sophie has a bad attitude and Craig the service manager has no customer skills what so ever."
• "Tried to take in my broken down Kia to them with the recovery vehicle, but they didn't take it saying it is a long waiting list."
• "I booked a courtesy car 2 months in advance as mine was going in for a service today only to be told when booking in 15/12/22 that there wasn't one available."
• "Very unorganised when I dropped my car off for its service. I had a curtsey car booked for for day due to work commitments, however, my car had been serviced within an hour of me dropping it off."
• "I was even promised a valet cleaning, very nice. My Sportage was returned dirtier than I handed it in with a nice helping of old dirty engine oil adorning the front bonnet."
• "Atrocious service. There is no communication between the call centre at Chapelhouse and the actual service centre."
• "Awful experience turned positive by John and Luke at Kia Warrington."

Vehicle Servicing and Repairs

Pros:

• "The whole Annual service from collection, the little explanatory video and email detail very simple and clear."
• "I received a video health check of my car via email which was a nice touch."
• "Sophie did an amazing job keep me updated on the car, the issues found, with quotes and getting it all fixed on the day."
• "Thanks to Dean Luke in particular who looked after the car throughout the day and also did an unbeatable price for four new tyres (incl. free fitting)."
• "Very polite staff, Especially Sophie of the service department who kept me informed of the cars' progress."
• "Fantastic Service from Sophie at Kia Milner st Warrington she got my car booked in and provided me with a courtesy car the guys sorted it out by next day."
• "I was very happy with the work carried out and the whole experience. Thank you Sophie and the team."
• "Adam was great, really friendly, had a sense of humour, gave good advice."

Cons:

• "Get told that MOT was free for life for my father and they charge us a stupid price for a spring as it failed the mot."
• "The 0% finance is a lie - as simple as that. I don't know how is this legal."
• "After the payments finished Chapelhouse called me with 'a new and cheaper servicing deal especially for me'. Same 3 year plan but cheaper."
• "They misdiagnosed the fault (Tried to rip me off more like) and tried to tell me I’d filled the car up with contaminated fuel."
• "Terrible customer service not interested in the Kia extended warranty."
• "They quickly and accurately diagnosed a problem with our Kia and resolved it without fuss."
• "Trusted Warrington Kia to do my annual service after I was promised they would do a better job than with the previous warranty issues I’ve had."
• "Booked a courtesy car 2 months in advance as mine was going in for a service today only to be told when booking in 15/12/22 that there wasn't one available."