Arnold Clark Blackpool Vauxhall Reviews Summary

Customer Service

Pros:

• "I was warmly greeted by the duty manager almost immediately, and within five minutes was introduced to Warren Owens who took care of the sale with brilliant and friendly efficiency."
• "Lovely chap called Curtis in the parts department, most helpful and what I wanted wasn’t straight forward."
• "Walked in and was greeted by the receptionist (young girl curly hair) what a shining example of a member of staff, polite and very helpful."
• "What an amazing experience. My advisor was Joshua Ireland and let me just say he was amazing, friendly and patient throughout my experience."
• "During the wait I have been kept well informed by Vauxhall and especially Susan Jennings who I might say has gone above and beyond."
• "The staff were extremely professional and courteous."
• "Fantastic service had a recall for a break hill assist did not expect the car to have a wash and quick clean in the front well done guy's."

Cons:

• "Incompetent. Arrived to an appointment they reminded me about twice and they did not know why i was there."
• "I was left with radio silence for days, not knowing if the car was okay."
• "Sadly, I would not recommend using Arnold Clark in Blackpool as they truly let me down."
• "The salesman that we bought the car off has left and therefore we will not be getting the promised jobs done very very dissatisfied."
• "Booked in for a recall on my car 3 weeks ago. Arrived for my appointment to be told the system is down and has been a while and that they will ring me when it’s up and running again."
• "One of the worst customer experiences of my life… Was told I could collect vehicle same day, drove 2 hours to branch to be told it wasn’t ready."
• "Terrible!! Bought a brand new vauxhall movano van for around £14k from the Blackpool branch and customer service wasn't good at all it was almost like 'it's only a van you're buying so what's the big deal.'"

Vehicle Quality

Pros:

• "Always quite busy. But the cars, especially the nearly new ones or pre registered are exceptionally great value."
• "I had a great experience when buying my car, I felt no pressure to buy, the sales team left me alone whilst I was wandering around the cars and when I was ready to test drive I went to seek them."
• "I am a very happy customer walking away with an excellent deal."
• "I love my car and wouldn’t have gone anywhere else!"
• "Just received my new Dacia Sandero Stepway this morning. What a beautiful car."
• "I recently bought a Peugeot 2008 from Arnold Clark Vauxhall and I can't fault the service or the car!"
• "Bought a BMW 1 Series M Sport which came in pristine condition as advertised!"

Cons:

• "Repair was offered however on return of vehicle engine management light came on after a few miles and more problems apparent."
• "Funny enough they knew this car had an issue and yet they still sold it to me fully aware that there was a clutch issue."
• "The car had a large scratch on the rear bumper, a faulty door hinge, scratched windscreen, dent on rear quarter panel, suspension and tracking issues."
• "The car had damage covered up on the back bumper, should have noticed but bought in the rain."
• "Got it home and scratches all over windscreen. Scuff on the back bumper."
• "Sold a low mileage used car that developed significant engine faults within a few months of purchasing."
• "Sold us a car, it had clutch shudder a few miles after we bought it."

After Sales Support

Pros:

• "The whole handover of trade in sandero and driving away in my new automatic took less than 30 minutes."
• "Many thanks to Arnold Clark for a fantastic service! A problem with my car that I had at another dealership was resolved for me."
• "The after sales experience is perfect Lasse again answered my emails promptly and returned my calls."
• "Everyone I interacted with provided an outstanding service as always!!"
• "I will definitely be returning for my next car."
• "The whole process was great and was very happy with my new purchase."
• "Martyn has been extremely helpful with finding my first car! The process has been so simple and he is always available to talk."

Cons:

• "We also purchased the service plans but they are not worth the paper."
• "Happy to lease you a car but when it breaks down 18 months later, they are also happy to make you wait 2 weeks for an appointment to fix it!"
• "The 'lady' on the service desk said 'i will book it in for monday and you will have to wait, i am telling you you wont get in right away, you will be waiting.'"
• "This branch is absolutely appalling at dealing with anything customer service and service related."
• "Not helpful, paid for a service plan can't use because they are over booked. Don't phone you back."
• "Head office are just as useless as it seems the branch and head office do not communicate properly."
• "Despite phoning several times and promises to return my calls from the service manager, nothing has been sorted."