Address: West, Elland Rd, Beeston, Leeds LS11 8TU, United Kingdom
Phone: +441138532647
Rating: 4.1
based on 314 reviews.
Customer Service
Pros:
"Mario was so professional. Mario took the time to listen to us for what we wanted and what our budget was."
"Shout out to Josh who explained everything throughout. But as a team they all seemed very much on the ball."
"Fantastic service from Steve in service after my car broke down and was recovered in to Leeds VW."
"Paul kept me updated by phone & email on the status of my order."
"Recently purchased a Tiguan from Vertu Leeds, and Karolina made the entire car-buying experience a breeze."
"Having lost my key to my Golf GTI, I entered the showroom and asked for a new one. They rung a young man named Liam from around the back, parts I think, who came and sorted me out quickly and pleasantly."
"Service advisor Connor very thorough and explained the process well."
Cons:
"The sales person not so nice."
"Let stood at the front desk for nearly 10 minutes until asked by a member of the service team if I need any help."
"Possibly the most incompetent dealership I've ever been to."
"100% avoid not worth your money as when they've got it they don't care and as a vw lover I'm very disappointed."
"Worst service ever. Bought our first brand new Polo 1 week ago, took it in for a minor adjustment to the hand brake this morning spoke to Connor as we had a 10am slot booked, who basically said we had to wait 6 hours for it fixing."
"Spoke to various people to book in a test drive to which I had to explain who I was and my criteria 3 times... Customer service in the dealership is absolutely horrendous, really rude!"
"Sales agent had a bad attitude. Quite patronising."
Vehicle Service and Maintenance
Pros:
"Leased a brand new Tiquan last week from Leeds volkswagin, not only is the car amazing, at the best leasing price I found, but the staff were brilliant."
"Went into the Volkswagen Leeds branch for an annual service & had a 5* experience from all the staff, as always."
"There was a bit if a mix up on my new tyres but Sam went above and beyond to not only sort out the issue but to make sure I was 100% happy."
"The handover was lovely and we drove away very happy customers."
"Fantastic service. I received a lovely welcome in the car park and felt that they were all ready for my arrival."
"Dawn arranged a test drive and secured the purchase with a pickup date of only 2 days away!"
"John Grant was great and I will be recommending him to friends and family."
Cons:
"I had my car’s service give them £936 for major service, break fluids... When I took the car none of changing port was working."
"Purchased a car and within a month a damper fault appeared on the vehicle, still under warranty I was advised (just bring it & we'll take a look for you, however the only time available is a month from now)."
"Came for a service and a warranty issue, since my car has been here my dash cam no longer works.."
"It was a very nice car but had 0% charge so I had to use petrol, which is a bit disappointing when I normally drive a fully electric car."
"Took my car for a key coding and health check, gave my car to them, when receiving the vehicle back I noticed a dint and a scratch which I wasn’t aware of prior."
"One minor issue was they gave me a plug-in hybrid Golf as a courtesy car."
"The car was not clean and the service was diabolical."
Value and Satisfaction
Pros:
"I travelled from Leicester to collect my car and would happily return to Leeds VW for my service."
"Dawn O'Driscoll who was equally as helpful and made our experience a very enjoyable one."
"The sales person, Bailey was very helpful, efficient, honest and someone who genuinely did do his job professionally."
"I am very happy with my new car!"
"I am very happy with my purchase."
"When you have issues with your car or (your pride and joy) you worry about the cost and the inconvenience. The way they dealt with this made it almost effortless and as an experience I just could not fault it."
"I experienced excellent customer service when I recently purchased a car at Leeds Volkswagen."
Cons:
"I also can’t believe you have to pay for a retest for an MOT."
"1 Star it should be 0 - totally disappointed with the level off service, took my vehicle in for a service and was told it needed over £800 worth off repairs that needed doing urgently."
"A complete waste of time."
"100% avoid not worth your money as when they've got it they don't care and as a vw lover I'm very disappointed."
"Most importantly, they mentioned there was 'engine sump leakage badly' but they don't know where the location was."
"Won't be going back ever to VW or Leeds branch."
"Only reason I cant give them 5 stars is because the courtesy car is a bog standard 1.0 polo which is the downgrade of the century from my Mercedes a250 amg."