Windsors Reviews Summary

Customer Service

Pros:

• "Adam took the time to find the best deal, and everything including part exchange of my old car and picking up the new one was done nice and quickly."
• "All sales person were attentive to my needs, knowledgeable about the vehicles and eager to help."
• "Adam was professional and fully explained all the permutations of buying the car."
• "Adam was extremely quick to reply and make sure everything went smoothly, from pick up to transfer and payment."
• "Alan dealt with us and the process was very smooth and stress-free."
• "Excellent service and communication with Adam Tuomey throughout the process of selling my car."
• "Aaron who was not pushy at all. He was helpful from start to finish, extremely knowledgeable."
• "Adam Toumey looked after me really well. I reserved the car online and received timely communications."

Cons:

• "Poor after sales care. No appointments for a MONTH. Couldn’t fit in a diagnostics test for the new car I had bought from them."
• "Great, till the car you buy has an issue. Then they will take weeks to check it over and fix it."
• "I take my positive review back about Windsors. When renewing my MOT was told by my garage there is no wheel nut."
• "Cant say the service was bad at the time but they obviously were trying to sell me something. However, I did not experience this with Windsors Wallasey."
• "One star is too good! Walked in and no greeting apart from sale person looking over his glasses...not even a hello?"
• "Absolutely disgusting how they treat their (so called staff of 28 years) Mr Toomey and Mr Mccormick should hang their heads in shame!!!!"

Car Quality and Selection

Pros:

• "The vehicles on sale were well presented, immaculate in condition with a good all round selection of models and prices."
• "I’m over the moon with my gorgeous Peugeot 208 xx."
• "The choice of cars is very good and the buying process is very easy and smooth."
• "The car was valeted and we had to have small crease removed and this done after a couple of weeks."
• "The car was fully serviced, valeted and MOT'd as part of the deal."
• "Just bought a Peugeot 3008 (2017) and I am very happy with the car."
• "Adam helped me find exactly what I was looking for, within my price range."
• "Bought my Peugeot from Windsor last week really pleased with the car."

Cons:

• "Been getting my cars here for over 10 years, but today the service was top notch. Cannot fault them at all."
• "After a brief incident with speeding, it came to light that today I am still not the registered owner of this car."
• "Good service on the sales side Andy did well with the sale and the new young sales guy (sorry I'm bad with names) in the Citroen side was also very helpful, however I have found it difficult to get booked in for service work, they seem to be booked up for some considerable time, maybe expand a bit for demand?"
• "The service manager and receptionist were absent but we were dealt with very courtesley and efficiently in their absence."
• "I already knew Windsors from buying a Qashqai in 2008, when they were Nissan dealers. I had good service then, and now in 2018 again good service in buying a 3008."
• "Had a problem with a faulty parking sensor, Mark the service manager explained the problem obtaining parts generally but went the extra mile by utilising a different coloured one they happened to have, repainted it and returned my car the same day, excellent service."
• "Although we had the delays and complications of Covid plus Brexit, the process of part exchanging my car and purchasing a new one was made considerably less stressful as I was guided through the process by Windsors and special thanks to Paul Seddon."
• "Following a telephone enquiry I visited Windors regarding the purchase of a car. The curtsey and friendliness from Adam was outstanding."