Abode Estate & Letting Agents Woodford Green Reviews Summary

Customer Service

Pros:

• "Always very prompt, supportive and professional!"
• "Claire and Lee were both extremely responsive and helpful."
• "Communication with the agency was excellent and Christian was always available for any question I could have."
• "Tracy and Chris in the office were also always helpful, efficient and professional."
• "Claire particularly had to do a lot of management of buyers and solicitors etc and was brilliant at coordinating everything."
• "Richard Henderson helped us very much and was always calling us with updates."
• "They were professional, responsive and were able to put our mind at ease when we needed it."

Cons:

• "They failed to ring me back on a couple of occasions, but considering we were in lockdown/corona was happening I thought this was acceptable."
• "Really frustrating and disappointing experience with this agency."
• "We also experienced really unfair unreasonable treatment by the landlord through the tenancy, that again the agent over looked."
• "The case went to the court."
• "All communication and queries were taken seriously and followed up in a timely manner."
• "Despite not being instructed by ourselves Abode were always there to guide us through the process of buying our 1st home."
• "The staff at Abode have been extremely helpful and informative throughout the process."

Professionalism

Pros:

• "I use Abode's services since 2017 and highly recommend them. The communication is always great, they are professional, responsive and friendly."
• "We cannot recommend Abode highly enough. Through what should have been a reasonably straight forward transaction but turned into a bit of a nightmare they helped navigate us through it all."
• "Abode are professional and very responsive which is what we needed."
• "As a landlord I find the Abode team to be honest and flexible."
• "I found the team at Abode professional, polite and courteous."
• "Can not speak highly enough about Abode! Simply Brilliant."
• "Abode Woodford Green was brilliant and we recommend them without reservation."

Cons:

• "This letting agent should know better, and should not just stand by their mean landlord just because the landlord pays their 'management fee'."
• "Abode are a scam agency renting for me a property not checking Landlord that it can be rented."
• "Charging a tenant to redecorate a whole house, on the basis that they put up a few picture hooks is absolutely disgusting."
• "Overall disappointing."

Efficiency

Pros:

• "Chris has been our letting agent and he has been extremely helpful in assisting in our search."
• "Richard was fantastic throughout the whole process of purchasing a property."
• "The team at Abode (Lee & Jack) deserve to be commended for their first class service as part of my recent purchase of a new build apartment."
• "We are renting a property from Abode and had a great experience. Viewing was arranged in just a few hours. Tracy was always helpful, quick to respond and attentive to our needs as the tenants."
• "We were so happy that we decided to use Abode. Their professionalism throughout was exceptional."
• "Abode were terrific. Friendly, professional and straight-talking; you felt at ease dealing with them."
• "The whole process was smooth and stress free and communication was excellent even though I was selling from overseas."

Cons:

• "When i won she began to take revenge."
• "Didn’t get too much of the usual estate agent sleaze."
• "My compliments to Lee for overseeing the process from offer to completion with the utmost professionalism and consideration."