Harwoods Portsmouth Audi Sales Centre Reviews Summary

Customer Service

Pros:

• "I would recommend Jim to anyone. Excellent Service."
• "Karolina Dudkiewicz really is a real credit to the Audi Portsmouth team- Karolina is helpful, enthusiastic, friendly, incredibly knowledgeable."
• "Josef is an asset to the business!"
• "Luke Wood great professional service."
• "Fantastic service from Audi Portsmouth!! We were very well looked after by Luke Maker who was a pleasure to deal with and went out of his way to find us the best offers."
• "The greeting you get from Andy (so charismatic and welcoming) is 1st class."
• "All the staff at Portsmouth Audi were very welcoming."

Cons:

• "Disappointing I didn’t get Audi pcp or HP finance deal leaving me in a pickle to find a lot of cash at the last minute."
• "On my return home I emailed Portsmouth Audi about the situation and 5 days later they haven't even bothered to reply."
• "I never saw Elin until I left, and I was never told about the Audi Connect deal they have on."
• "I phoned Portsmouth Audi for advice as to what coolant to use and the first comment was 'its coincidental'."
• "To then be told after 5 days that we will have to wait another 3-5 days for the refund to clear is really poor form."
• "WORST CUSTOMER SERVICE IN THE WORLD!! PLEASE AVOID AT ALL COSTS."
• "I have not received an apology for the poor communication and customer service."

Staff and Sales Team

Pros:

• "Sergey looked after me throughout the days and visits for me to buy the A4."
• "Luke Maker was patient, honest, he worked hard to get the best deal and we walked away with two fabulous family cars."
• "Fantastic service from Audi Portsmouth!! We were very well looked after by Luke Maker who was a pleasure to deal with and went out of his way to find us the best offers."
• "Wayne Yeates was extremely helpful and personable."
• "Lee was trying to get me the best deal possible so that i was able to afford my new car."
• "Darren Walker was very helpful in letting me know the various options available to me."
• "No high pressure sales only friendly assistance, nothing was to much trouble, I was treated with utmost respect and any questions answered honestly."

Cons:

• "Then the sales rep (Hannah Bradley) showed me the car, she made no attempt to explain its features and seamed unknowledgeable."
• "Avoid! They put mega pressure on you to put a deposit down which they probably won't refund if you change your mind."
• "Many issues with the car when I get home and Dominik and Audi show no interest in dealing with the issues."
• "Was not a great experience. I booked a test drive, then they wouldn't let me drive the car due to having a accident which wasn't my fault 2.5 years ago."
• "They were unwilling to other any form of good-will gesture towards a cost that will exceed £600."
• "It appears there were some smoke and mirrors."
• "We visited Portsmouth Audi after having a bad experience with the Southampton branch, we had already seen a car we wanted to purchase however Southampton Audi didn’t want to help us."

Vehicle Quality and Maintenance

Pros:

• "The car was subsequently picked up from us (we live 96 miles from the dealership) taken back to the dealership and the faults were rectified as promised."
• "Absolutely love my new Audi."
• "The service provided once the faults were reported was outstanding."
• "I was taken out in the new car and shown all the new gadgets and how to use them."
• "I'm delighted."
• "Lovely cars, dealership layout & facilities."
• "The car itself was in beautiful condition when I collected it."

Cons:

• "I have taken my Audi rs5 for an MOT witch it failed due to them not being able to open the fuel cap."
• "Car is 2021 reg and it has paint lacquer coming off already."
• "When I went to collect my car I was checking the boot and realized that they had then gone an broken the side panel clip."
• "I travelled over 200 miles to Purchase a TT RS 5 months ago, everything has been great other than all 4 of my alloys peeling and corroding."
• "Bought a 1 year old Audi A6 fo £40k, was well happy with it till one day while washing a car ive noticed paint lacquer coming off."
• "Service on 9th of October, 37704 Miles: Brake disks front and rear 100% worn according to Audi standards.... Cost to replace £3428."
• "You would think that if you spent that kind of money on a car they not sell on a daily base, even with being it a used model. You would sell that car according to Audi Standards, being a approved Audi dealer with plenty of RS models in their assortment."

Customer Experience

Pros:

• "Karen also gave my dog some water, biscuits and cuddles which he loved."
• "I also really liked how the car was parked up in the handover bay on the collection day which made the whole process feel more like a new car purchase."
• "I have nothing but positive things to say about the team at Portsmouth Audi, particularly Lee Cracknell."
• "The whole day, was just made great by all the efforts the staff went too, making our buying of a car a special experience!"
• "I had an amazing experience at Audi Portsmouth. Drew was the person who helped me with the entire process of getting my car."
• "I was offered help on multiple occasions with loading my things into the car which was very much appreciated."
• "Lee Cracknell for making the experience really easy and answered all the questions that we had."

Cons:

• "I have massively inconvenienced myself, paying for hotels, fuel, expenses, and train tickets to be told to simply pay for delivery or we'll sell it."
• "It is now over a week since ‘handover’ was due and I have requested a full refund. I am still chasing the £1000 deposit."
• "Either way, i won't be getting it from Harwoods!!"
• "I mean customer service is a total zero."
• "Took car in for air con regas which should have been an hour and was hour and half."
• "They also had called me saying how much this would be and then when I went to collect my car it was over double the amount they had told me it was going to be."
• "Really disappointing- ordered some car matts last week for a6 they were very quick to take money then when it came to calling me this week about getting them have not had a call although promised on Tuesday and then Wendesday."