Address: Priory Way, Taunton, TA1 2BB, United Kingdom
Phone: +441823230489
Rating: 4.2
based on 130 reviews.
Customer Service
Pros:
"Just had my A7 serviced at Marshall Audi Taunton, excellent service as always with good communications."
"Outstanding service provided by the entire team at Taunton Audi."
"The guidance I received from James Symons around both the choice of vehicle and finance package was exceptional."
"Great service from team Audi Taunton both Hayley and Ed were very helpful."
"I would like to thank all the team at Taunton Audi for their brilliant service, we were really blown away with how professional yet friendly they were."
"Excellent customer service and communication from Taunton Audi."
"I've been bowled over with the service I've received from Taunton Audi."
Cons:
"We brought a Audi A5 quattro from Taunton Audi. Been back 3 times with the same problem and still not sorted."
"Absolutely poor service from start to finish, which certainly doesn't fit the brand and service provided at other Audi dealerships."
"Left utterly speechless at the service or lack of service we received & we will not be returning or recommending Marshalls Audi Taunton to anyone."
"Phoned the branch this morning, was passed on to Rosie, she was very dismissive and defensive... Put me on hold twice whilst I was talking and was very unhelpful and didn't once apologise or accept that they errors were their fault."
"Poor Communication. I called everyday for the past week and I was promised a call back the same day. 7 days later I got my call back with no apology."
"Pretty poor service, they failed to note that I was waiting for the car."
"Surprisingly incompetent. Trying to book a service seems to be a big challenge."
Sales Experience
Pros:
"Julian is an absolute gem. He was always courteous, professional and will always do his very best to help."
"Special thanks to Travis in sales who sold me my TT couldn't have been more helpful, very knowledgeable and made the whole experience very enjoyable."
"William Heaver, what a fantastic salesman who was very knowledgeable and answered everyone of my questions."
"A easy process start to finish! I felt informed and nothing was over complicated."
"John Winter was a great help throughout the sale - My car was ready to collect as arranged, and it was sparkling clean and polished."
"Travis then took over the purchase and made sure I understood everything that I needed to in order to be sure that I was happy with the contract and the vehicle."
"I recently purchased a car from Hayley Potter. She was extremely helpful and very professional."
Cons:
"Terrible from buying, whilst owning and then (not) trading it in to them."
"AVOID! Travelled down to purchase a used A3 (less than 2 years old) having been sent a video of the 'beautiful' car."
"Their sales department seemed pretty good but service are shocking."
"Not much encouragement at this dealer... I’m sure the ‘hungry’ sales team have a better approach!"
"I had a very bad experience from Clive I won’t even call him a car sale men."
"The sales people weren't too keen to answer once I stated I wasn't buying."
"Booked a test drive more than a week in advance. When we arrived for it, the vehicle wasn't even there, it had been sent home with a member of staff."
Vehicle Service and Maintenance
Pros:
"On a separate occasion, after a timing belt change last year there was a slight issue with a fuel pump, however I called back and the service department quickly rectified the problem free of charge."
"I recently took my car to Taunton Audi for a transmission service. The work was carried out within the day and to a high standard."
"Wing mirror had come loose over time... Service was fast and staff were kind. Drove away with wing mirror fixed with no charge."
"Recently had my car serviced at Taunton Audi, staff could not have been more attentive, even arranged a last minute lift into town as it was raining and pick up later in the afternoon."
"Had my Audi serviced here a couple of times now and both times have been great."
"Just had My Car serviced at Taunton Audi. Great service was kept informed of all that was wrong with the car."
"Superb customer service after being let down elsewhere."
Cons:
"Unacceptable. I was called up for a recall on my Audi SQ2, to which when booking in my vehicle I notified the service department that my passenger side pillar speaker was malfunctioning."
"Then they have the absolute audacity to tell me my vehicles recall was complete when my vehicle did not get looked at by a service engineer nor move from the position I parked it in."
"Last night I had a puncture, found that the wrench was missing from the spare tyre kit... Had to wait again to then get a Recovery truck to take the car back to Audi."
"After a discussion with one of the ladies booking the vehicles in she tells me that I will need to rebook my vehicle in for the pillar speaker, to which I'm happy to do. But then tells me I have to now pay for a 'Hire car' for the day it is booked in."
"Booked a test drive in a Q4 etron a week ago, turned up to be told by the clueless receptionist that they only have a Q4, not the etron, whilst pointing at the etron demonstrator!"
"Pretty awful. I was told a week ago that my tyres hadn’t arrived as the delivery driver was caught up in the floods but today I was today that the tyres actually aren’t available at the moment so last week was a lie."
"I originally didn’t have the best experience with Taunton Audi, I bought a 2019 S-Line Q3 which when I received the car it wasn’t valet properly & had a loud rattle on the rear seat."