Adorn Beauty - The Pavillions, UXbridge Reviews Summary

Staff Service

Pros:

• "The staff have always been very nice even when they are very busy!!"
• "This was my first time coming to this salon, and Yogi done my waxing and eyebrow threading... made it a very calming experience for me."
• "Yogi was professional, friendly and great on what she does."
• "In particular Sukhi, Mandeep and Ritu are always very professional, friendly and efficient."
• "Always a wonderful experience here with Kieron. Salon is always lovely and clean and Kieron is always attentive, professional and polite."
• "I would definitely recommend to go and get pampered in the store by her."
• "Amazing staff, very friendly."

Cons:

• "Another thing, I pointed out that reception desk looks horrible... Such a dumb reply, honestly. Pathetic service."
• "The staff were frosty and made me feel uncomfortable."
• "The staff are miserable, rude and can’t even say hello!!"
• "Really poor experience here... All staff spoke in their language and it really felt they were speaking about you, it was uncomfortable."
• "The lady on the phone was rude and impatient!"
• "The rude ladies have no customer service skills, nor do they do a very good job."
• "Eyebrow and lip wax. Literally don’t go here. The staff are so rude."

Salon Cleanliness and Maintenance

Pros:

• "The place is clean and comfortable and everyone is very nice."
• "Happy with my visit, nice staff very pleasant and helpful, reasonable prices, nice clean shop!"
• "This beauty salon was a gorgeously decorated (highly sophisticated!) And atmospheric place."

Cons:

• "The salon is dirty, messy and in need of some serious TLC!"
• "From the outside, the salon does not look too bad but let that not entice you in, as upon entry it is rather clear from all angles that the salon is tacky, dirty, run down and in need of a major revamp."
• "Plus you're sitting in complete filth with old unwashed towels on the tables with other people's nails cuttings."

Quality of Treatments

Pros:

• "I was fully satisfied using manicure and pedicure treatments."
• "I had a manicure and pedicure that was well done."
• "Had a really good experience with my pedicure. Punu was lovely and did an amazing pedicure."
• "I would highly recommend this treatment and Sunitha was extremely good in the care that she took."
• "This is my regular place to come for under Arm and bikini wax by Sunita, she is very friendly and professional and the pain from waxing is minimal."
• "Today I had an amazing relaxing treatment by Sunita she really helped me relax and gave me really good after care advice."
• "I had a great facial by Sunitha at Adorn Beauty, Oxbridge."

Cons:

• "Awful treatment, I went in for a simple eyebrow wax and unfortunately I was left with burnt eye lids."
• "I've got rashes and boils on my face and moreover my face was untidy."
• "I had a Hollywood wax treatment which was really painful because the staff didn't stretch my skin."
• "Worst French manicure I have ever received in my life."
• "The lady did my shellac and managed to paint onto my actual skin, it was generally very messy."
• "The gel nail polish they put on started peeling within 12 hours."
• "The nails are unevenly painted and polish is on my cuticles."

Pricing and Transparency

Pros:

• "Very friendly therapist who took the time to ask what I wanted specifically from treatment. Lovely spa manicure with fantastic massage chair. Reasonably priced."
• "The services are good and reasonably priced."
• "Good customer service, friendly happy staff and treatments good value for money."

Cons:

• "On their website they advertise spa manicure and pedicure for 50 quid. Not just making up prices on the spot but incompetent."
• "Shocking prices that this places charges...and their excuses for the poor service was pathetic."
• "I just paid £96 for a very disappointing service."
• "Prices are too much for poor service."
• "Their price for Lycon hot wax is disgustingly extortionate."
• "I paid a total of £83, absolutely mortified!!!"
• "The treatment and the customer service is nowhere near worth their extortionate prices!"