haart estate and lettings agents Romford Reviews Summary

Customer Service

Pros:

• "His communication throughout the process was honest, open and relevant."
• "The whole team I dealt with were also so friendly, Mark Annette and Stephanie and they kept me updated every step of the way."
• "Marc and his team at the Romford branch were sympathetic and understanding throughout the process and kept us informed every step of the way with regular updates."
• "I would thoroughly recommend Stephanie at Haart. She was our contact throughout the sale and extremely helpful, always phoning with updates and chasing the buyer’s solicitors before we had to ask."
• "At every step they keep me updated on progress, chased buyers and solicitors - really went above and beyond to get the sale through as quickly as possible."
• "She replies no matter what the query almost immediately and is so professional."
• "He returns all our phone calls and emails promptly almost on the same day."

Cons:

• "I am really frustated about the outcome of my existing complaint which yet to be concluded."
• "Please only go through them if the seller (vendor) is with it because Haart doesn’t care."
• "They have sales progressors but I’m not sure what they really do. Because nothing seemed to progress - ever."
• "Just try calling the Romford branch and no one answers, it will always divert to another branch."
• "Conversely, there are individuals who seem indifferent, ignoring numerous phone calls and emails."
• "The person who was following the sale barely called, never emailed me (so I didn't have his contact details), made offers over the phone and nothing in writing."
• "I was getting frustrated by the lack of response and the mistakes made by the agent that I had as the main contact for Haart lettings."

Professionalism

Pros:

• "In terms of professionalism, Alex exemplifies the word."
• "Mark is a huge asset to Haart I highly recommend him."
• "Millie Fisher is so helpful and professional during the whole renewal process."
• "Keeley Fisher, our property manager is quite efficient and respectful."
• "Our direct contact, Sophie Nash, has been nothing less than excellent."
• "Mark was professional and genuine from the very first meeting."
• "Mark was very professional and friendly when coming to visit our property for a valuation."

Cons:

• "Haart Romford rented out a property that had no working boiler or water."
• "Unprofessional, called 20 minutes before our appointment to cancel a house viewing."
• "The solicitor they advised who happens to be another part of company were atrocious, surveyed the wrong house and didn’t reply to emails or phone calls."
• "Found a buyer for our house very quickly, then never heard from them."

Recommendations

Pros:

• "An outstanding experience and I would definitely recommend them to those wanting to sell."
• "Would highly recommend!"
• "These Estate Agents really are the best."
• "Highly recommended."
• "I would definitely recommend Haart Romford to anyone looking to sell their house."
• "I have already recommended Haart to several friends and will continue to do so."
• "We recently sold our property through Haart and would recommend working with them."

Cons:

• "FIRST-TIME BUYERS - Avoid Verve Apartments in Romford. My personal experience was mentally draining."

Team Members

Pros:

• "These 4 stars are for Mark Goldstein only and not the 5th because this review sticks to Haart overall."
• "I genuinely believe that having more team members like Keeley would greatly enhance the effectiveness of your organization."
• "A big thanks to Haart Romford for pushing my sale and purchase through despite challenging circumstances."
• "Millie Fisher was very fast and efficient and renewing my Tennant’s agreement."
• "The support I have received from Haart agency has been outstanding."
• "Mark and Annette have been amazing all the way through."
• "I appreciate his approachable manner and would certainly use him again if/when I needed these services in the future."

Cons:

• "I’ve had a terrible experience with Haart Romford as a facilitator of my buying experience."