Stirling Ackroyd Estate Agents Reviews Summary

Staff Performance and Customer Service

Pros:

• "Extremely helpful staff- in particular, Taija and Michaela were absolutely fantastic."
• "Taija is an absolute asset to the company. She has kept in touch with me throughout my eviction process."
• "Alpha is extremely knowledgeable, patient and made me feel like I'm the only applicant he is dealing with."
• "Great experience, Taija and Michaela were absolutely fantastic. They found me a new property and helped me through the entire process."
• "Jad was super friendly and helpful from day 1 trying to solve all our issues and demands, Great communication too."
• "The customer service at Townsend (specifically Alpha Gayle) was exceptional from start to finish."
• "I can't speak highly enough of my experience with Gavin Pinto. Gavin is professional, very experienced, knowledgeable, and helpful."
• "Gavin is extremely knowledgeable, helpful, proactive and supportive. He is an absolute asset to Stirling Ackroyd’s lettings department."

Cons:

• "The so called manager Ashley has tried selling my mother's home, she has been nothing but rude, confrontational and extremely dishonest."
• "First time renting and have never experienced such horrible customer service from both agency and landlord."
• "This agent is lien the people. Very incapable, no honestly people speak very rude with the customer."
• "They will call you 5 times a day, send you millions of emails until you do the viewing. You send your offer but no one gets back to you."
• "All agent not professional, at first he tells you that everything is ok he gives you a dirty house and when you want to end the contract he postpones you."
• "All the staff were very helpful. Able to answer all questions. Worked very hard in getting people to view my property. A big thanks to Kevin and alpha (top workers)"
• "I called to make enquires. The phone calls (3) in total were answered within 1 RING. I remember in particular a person called Alpha was helpful."
• "check in went well. nice service. but the rooms were horrendous. there was a terrible smell in the bathroom and lots of small flies."

Property Management and Letting Process

Pros:

• "They provided me with a professional yet personal experience in finding a tenant for my property."
• "Her customer service is unmatched and feel as though my property is now in safe hands. I appreciate you!"
• "Taija has been so professional, I have been so happy with her determination to deal with some tricky situations."
• "Great service from Gavin at Stirling Ackroyd, found good tenants for our flat very quickly."
• "Excellent service from purchasing the property to renting it out and getting tenants in swiftly."
• "Gavin and his team are very professional and helpful. They were able to find us suitable tenants, did the necessary checks and got the tenants in the property within 3 weeks."
• "The customer service at Townends was immaculate, I was guided by (Aron Decombre) who gave me brilliant advice on finding a new home."
• "Thank you to the sales team at Townsend especially Ashley-Jane Francis who provided great knowledge and expertise about the sales market."

Cons:

• "It was the first time we had sold a property and the advice Townends gave us was really helpful. They were really communicative throughout the process."
• "LETTING AGENTS - THE PITS. If I could give them less than 1 star I would."
• "It was my first time being a landlord and I decided to use Townends which was the worst decision."
• "Thanks to Adam at Townsend South Norwood for the great service, the whole process went very smooth and easy."
• "We have found Adeel to be thorough and helpful in our renting home search. He did a great job of keeping us informed about the process."
• "At the start of our journey to find a new home, I was very apprehensive, but on meeting Kea and the rest of the Townend team, everything changed."
• "Helpful, efficient staff we were more than accommodating. Was able to arrange a number of viewings and have found a suitable tenant."
• "Very professional and efficient, sold my property in record time, Aron and Ashley where very helpful and kept me informed throughout."