TGI Fridays - Norwich Reviews Summary

Food Quality

Pros:

• "Great food and good atmosphere."
• "Food was flavourful and portions were good."
• "Every dish we ordered exceeded expectations the revamped menu treated lighter and fresher than I remember."
• "Food was absolutely delicious my hubby had the Warrior Burger ans I had the Blackened chicken fajitia's as was the cocktail (purple rain)."
• "Food arrived quick, delicious and steaming hot."
• "The starter and mains were delicious."
• "Food was amazing just like the service."

Cons:

• "both main adult meals were poor in presentation and lacked flavour, overpriced for both meals."
• "The food just seems so poor. Ordered tacos, 9£ for almost thin air."
• "Overpriced food, that is dry and nowhere near a portion for a fully grown adult."
• "The food came out cold for some of us and burnt for me."
• "We found the food to be terrible. After a long wait our food arrived. The fries were cold, the garlic bread burnt, the Louisiana burger dry and over cooked."
• "The problem with my apple crumble pie was the flavour just wasn't quite right."
• "The food is fine but very overpriced, £10 for 5 battered prawns, £20 for some chicken strips and £4.30 for a SINGLE 330ml can of Dr. Pepper is actually insulting."

Service

Pros:

• "Gent is a complete credit to you all, his knowledge and manners are possibly the best I've ever had."
• "Fletcher... was very helpful and made me feel very welcome."
• "Came in on Wednesday, served by a lovely happy man named Ashley. Was very attentive and made sure I had everything I needed."
• "Great service from Kellis... all staff engaged with her and were so accommodating and friendly."
• "So pleased we did! Excellent service from Ben. We both had the Gravy Seal burger which was extremely good value for money and an Ultimate Milkshake (Choccylicious) for dessert."
• "Great Service Thanks to Karl, Really did make us feel at home."
• "Ava who took our order and brought our food was fantastic, definitely 5* service and a credit to your establishment."

Cons:

• "We went there for a birthday celebration and although the restaurant wasn't busy the staff were not attentive or in any rush to take orders."
• "Unbelievably rude manager that has no idea of service in hospitality."
• "Service wasn't amazing but did the job."
• "Asked to wait at bar as 'table we’d booked wasn’t ready' stood there for 35 minutes watching front of house seat table after table that had arrived AFTER us."
• "Service friendly but slow."
• "Service on the day we went in was very poor, got sat down, then waited 15 minutes for menus."
• "Awful service last night. We got told there was no space for the whole evening for 6 adults and 2 children even though we could see many tables."

Atmosphere

Pros:

• "The atmosphere in this place is really vibrant and fun."
• "Bloody love a meal at TGIs. Staff are always so energetic, polite and welcoming."
• "Really good vibe inside. An upbeat bar like environment with decent food and super friendly staff."
• "They had a live singer last night, which added to the atmosphere."
• "Great atmosphere, good music and most of the food was nice."
• "TGI Fridays Norwich, great atmosphere."
• "Decor and atmosphere mimics that of an American lounge."

Cons:

• "Marked down atmosphere as sometimes it's just a tad too loud to even hear other people at your table."
• "The atmosphere here is always quite loud, with a lot of people moving about and having birthdays."
• "It's such a shame we also appeared to be in a nightclub as the music was so loud, I couldn't actually have a conversation with the 3 people I'd come out to meet."
• "Terrible/no atmosphere because music was too loud."
• "You could barely make a conservation the music was too loud."
• "The music was that loud it made me and my 2 boys feel physically sick and we had to leave without finishing our food."
• "Hideously loud music playing non stop so everyone is talking even louder, making it just very noisy all round."

Value for Money

Pros:

• "The food was OK and reasonably priced."
• "Reasonable food at reasonable prices with friendly service."
• "The whole meal was really good value for money."
• "So pleased we did! Excellent service from Ben. We both had the Gravy Seal burger which was extremely good value for money and an Ultimate Milkshake (Choccylicious) for dessert."
• "Price is also very reasonable."
• "paid £35.95 for the both of us with unlimited cocktails, 3 starter plates and a portion of fries so would 10000000% recommend to anyone looking for an cheerful and affordable brunch option!!!"
• "Although it's slightly pricey, you definitely get what you pay for."

Cons:

• "Drinks are too expensive."
• "Very expensive for what you get!"
• "Overpriced food, that is dry and nowhere near a portion for a fully grown adult."
• "The food is fine but very overpriced, £10 for 5 battered prawns, £20 for some chicken strips and £4.30 for a SINGLE 330ml can of Dr. Pepper is actually insulting."
• "for 3 people almost 60£ and we could so much less than we would get in any other restaurant for the same price."
• "I think it’s just a bit too mediocre for 2 adults and a child’s bill to be over £70 for essentially microwaved or pre made dishes."
• "A non alcoholic beer at £5.65 which I can buy in asda for 75p."

Facilities

Pros:

• "Wheelchair friendly building."
• "Exterior and interior of the place is clean and welcoming."
• "The restaurant was clean."

Cons:

• "The biggest issue was that there were no Ladies bathroom available."
• "Both toilet cubicles had broken locks and the toilet faulty. Constantly running water."
• "Toilets were run down broken doors etc."
• "The whole place looked like it hadn’t been cleaned for weeks!"
• "Also it wasn't very clean, we saw food on the floor and the table felt really sticky."
• "We were very disappointed that there are no gluten-free options available. The toilet cubicles have paper all over the floor and broken locks which do not lock."
• "Absolutely terrible food sent back as wasn't cooked enough came back still not cooked the place was filthy."