Zaks Waterside Grill & Bar Reviews Summary

Food Quality

Pros:

• "Visited waterside today as a gamble.....food last couple of years has been dodgy but after hearing they have gone back to original suppliers we decided to try it ......and omg food was amazing service was great but always has been ....why change ? Well glad its changed back zaks defo 5 stars !!!!"
• "This time the wings were extra good, my favourite are the Maple and Red Peppers ones."
• "The food was tasty - the burger was amazing, fries not so much."
• "The food is incredible. I love the burgers and chips."
• "The food here and it is always super tasty, I particularly love the curly fries here, they are amazing."
• "The portions were great the food tasted amazing."
• "Food great, hot, just exactly what we expected."

Cons:

• "The corn on the cob was tasteless unfortunately."
• "Burgers not so... Despite asking how you want your burgers done, they all came out dry."
• "Completely changed from what it was a year ago, seems to me they have cheaped our with their food, meat was very watery and the sauce which was a stand out thing about this place is tasteless and bland real shame as it was a favourite."
• "Today everything we ate tasted of slightly rancid fat and the burgers were not as good as takeaway burgers from the golden arches, which are far from good burgers anyway."
• "The crispy items we ordered were very soggy, my burger patty was like cardboard, almost as if it had been forgotten about after overcooking it and left under the heatlamp?"
• "The burgers were dry as hell.you can see they were precooked then cooked again."
• "Food was bland and unimaginative, I had what was supposed to be a blue cheese Burger and the topping was a tasteless thick gloop."

Service

Pros:

• "Really friendly staff who went the extra mile."
• "Who doesn't love zaks ....Best burger in town .....I always have the JD burger but this time I had the PB burger (peanut butter on a burger Who would of thought) brilliant place staff friendly and helpful."
• "Love this place beautiful outside eating area next to the river, if weathers good of course, beautiful food, good portions reasonable prices 5* customer service I've recommended this place a lot you gotta love zaks."
• "Very friendly and helpful staff."
• "Great staff great atmosphere."
• "Super quick service and very friendly and welcoming staff."
• "Staff always polite and welcoming."

Cons:

• "Tha staff were friendly but this business is trading on their good name of the past but sadly the quality has plummeted."
• "The mature older waitress who seemed in charge was curt, dismissive bossy and sarcastic multiple times upon our visit."
• "Was really looking forward to going but on arrival the waitress literally threw the menus at us and said rudely we have no seats what do you want to drink."
• "I called the restaurant they couldn’t care less they didn’t even apologise."
• "The service here was very disappointing."
• "To top it the waitress asked us to pay beforehand as she said we might run off."
• "Went to zaks the food was very good however there was one member off staff who literally threw the dessert spoon on the table and attitude was a very bad manner."

Atmosphere & Location

Pros:

• "The whole place feels like we were in the 80's. Nice place overall, we might return."
• "The music and atmosphere are fantastic as always."
• "Sitting on the terrace by the river watching the world go by on a sunny afternoon was pure heaven."
• "Nice, too, to look out over the river at Cow Tower, one of Norwich's historical spots."
• "At night time the view out of the windows is stunning. During the warmer months one can eat in the garden."
• "Lovely views of the river and Cow Tower from a nice outside seating area."
• "It is incredibly well decorated inside, with lots of fun retro American memorabilia."

Cons:

• "Only downside was how absolutely quiet it was on a Sunday, we made up nearly half of the customer base."
• "We certainly didn’t feel welcome."
• "The atmosphere was a bit too noisy to be comfortable in our opinion."
• "All of the servers were miserable - there was no atmosphere at all."
• "We chose to sit in the conservatory area for the view over the river and historic buildings but that was a bad choice, staff forgot we were there and there was absolutely no atmosphere or ambience."
• "The restaurant was so cold we sat in our coats to eat. We ordered side coleslaw which never came."
• "However, the atmosphere was a bit too noisy to be comfortable in our opinion, and more importantly the price didn't compare favourably to other restaurants that serve similar food."

Value

Pros:

• "Medioca. Nice friendly staff nice surroundings. Although on the whole we found it a bit overpriced for a burger and chips."
• "The food was phenomenal and at an extremely reasonable price compared to other restaurants, truly a classic."
• "Wonderful food with VERY generous portion sizes and much cheaper than we expected."
• "Great food and very generous portions and not very expensive prices."
• "The food portion was absolutely huge compared to the price, we did not expect that at all."
• "Thursday night deal where you get two burgers or hot dogs for the price of one, which is incredibly good value for money."
• "Great value for money and excellent service."

Cons:

• "Sadly £45 for three burgers you would expect to get from a burger van left me disappointed."
• "No salad no sauces nothing tasty just 2 burgers and 2 drinks all for the outrageous price of £32."
• "We spent £45 on a lunch date and the only nice thing we can say is that the waitress was great."
• "Disappointed with the dish given that it was one of the most expensive on the menu."
• "Worst burger I have ever had. Makes McDonald's seem like gourmet in comparison."
• "0.79 is simply not enough & compensation should be returned to my bank account."
• "Sadly the meal was very disappointing we had a cheese burger and bbq burger both were dry and tasteless just with chips."