Felicity J. Lord Estate And Lettings Agents Blackheath Reviews Summary

Customer Service and Communication

Pros:

• "We were very happy with the service and level of care we received."
• "Ria Yardley was an amazing help to us as she went above and beyond."
• "Tommy Weir was excellent throughout the whole process, very professional."
• "I appreciate Ms. Ria Yardley for helping me purchasing my new home."
• "Thank you Ria Yardley for all your assistance with the sale of my property."
• "Christine from the Blackheath Standard branch was extra helpful."
• "Dimple, Olivia and Jack have been fantastically helpful from start to finish."
• "Thank you to Jack and Stuart at Felicity J Lord who were very helpful and knowledgeable throughout our buying process."

Cons:

• "This agency is so shady. They advertised a house using very old photos."
• "This agency is absolutely useless. My sister rented house this summer with them, now is full with mold."
• "Zero stars if I can!!! This doesn’t even deserve one star!!! My appointment were moved last minute."
• "“Terrible Experience, AVOIDDDDDDDDDDDDDDDDDD!!!!! ...”"
• "I have had nothing but excellent service from F J Lord. Very professional and seem to go that bit further than other agents I have used in the past. Highly recommended.."

Professionalism and Expertise

Pros:

• "Tommy Weir at Felicity J Lord immediately struck me as friendly and professional."
• "I found her knowledgeable, professional, and friendly. She is a credit to Felicity J. Lord."
• "All members of staff that I interacted with we’re proficient, knowledgeable, extremely friendly and pleasant."
• "I had a really positive, friendly experience with Felicity J Lord Blackheath - Ria Yardley and colleague Matthew were positive, knowledgeable."

Cons:

• "An estate agent who promises to get your house sold is nothing new. One who does it by selling it a clean £100k under market value?"
• "After three months they told me that it had come to light that survey they booked hadn't taken place!!"
• "Also, they signed me up for a 3% commission!! I didn't realise this is twice what other estate agents charge in the area."
• "I really wouldn't know where to start, I think it's more down to the specific agent you get than than the organisation as a whole but I didn't enjoy the time I spent with them."