Kinleigh Folkard & Hayward Hammersmith Estate Agents Reviews Summary

Agent Responsiveness

Pros:

• "Antony Botha has been very responsive, which is difficult to find and I’ve been in touch with like 20 different agents in one week."
• "Antony was professional and very quick to respond to our queries."
• "His communication skills are exceptional and I'm impressed with his work."
• "He has great communication with us - always quick to reply to our queries about the property and next steps for us."
• "Communication with Antony was superb and he frequently reminded us of outstanding tasks on our part to speed up the renting process."
• "Antony's communication has been second to none."
• "Antony was consistently helpful, quick and very responsive."

Cons:

• "Communication is extremely poor - when they do bother to respond half of the emails don't make sense."
• "Sometimes I found the regularity of contact to be a bit too frequent for me during the working day."

Professionalism

Pros:

• "Antony Botha was extremely professional, thoughtful and handled the process in an incredible way."
• "The professionalism of his person was unmatched and I genuinely am so grateful for all of the time and effort he put into my property venture."
• "Ali Mojdeh was very helpful and professional in helping us sell our house."
• "Antony Botha was fantastic in helping my family to get a new flat."
• "I would definitely recommend this agency for anyone looking to find a place to call home."
• "The professionalism, patience and overall service provided by Med was outstanding."
• "Stefano Leoni who is very professional, detailed and kind."

Cons:

• "I know letting agencies are notoriously bad - but these guys are the worst ones I have dealt with."
• "Would avoid letting from them if possible."

Customer Service

Pros:

• "Thank you for your help Davide"
• "Excellent service from Angela and her team, with special mention to Natalia."
• "The service and professionalism shown by KFH was brilliant."
• "I can honestly say that working with Krystal is completely amazing."
• "I had very good service from Heather Froment Jones & Dom Wallis with my re-mortgage."
• "I highly recommend this outstanding housing sales agent to anyone who is selling their house or in search of their dream home."
• "I would still highly recommend KFH because of these guys alone."

Cons:

• "I missed out on 2 properties before I secured a property with KFH."

Property Matching

Pros:

• "Antony Botha has helped me to quickly find a studio at a very reasonable price."
• "Antony Botha has been really helpful in finding best match for my property search."
• "Ricardo Escoffey, from the Lettings team, really listened to my search criteria and found my dream home."
• "He always brought up the best properties that suit my requirements."
• "He was able to understand our needs and show us really fantastic properties that we may have missed in our own search."
• "Antony always proposed the right property."
• "He even extended his services by offering more of the same units for viewing."

Cons:

• "During the last 3 months I was looking for a rental flat with my girlfriend and have had an absolute nightmare with other letting agents in the area who don’t get back to you."

Knowledge and Advice

Pros:

• "He was very honest when we went to view a property and gave us good advice."
• "He’s also very knowledgeable about his coverage area and even the adjacent areas!"
• "He was very knowledgeable while also being extremely patient with a US-based couple that isn’t too sure exactly what they want."
• "Jed grew up in West London, so really knows the area and has really helped me in my property search."
• "He’s extremely knowledgeable and showed me a great selection of options. He really took the time to understand what I was looking for and actually listened - very refreshing!!!"
• "She was always available to answer my questions and thoroughly explained every aspect of the properties I was considering."
• "He kept me regularly updated during the process, tried his best to negotiate with the landlord and was very responsive."

Cons:

• "Guy from KFH helped in negotiating the rent with owner."