Jackson-Stops Pimlico & Westminster Reviews Summary

Professionalism

Pros:

• "The negotiators were most helpful, professional and deeply courteous at all times."
• "Harry and the whole team provided exceptional service and achieved a sale of our flat at a good price, overcoming any difficulties."
• "James, Harry and the Team at Jackson-Stops have been super helpful with the purchase of my flat in Pimlico - they come highly recommended."
• "I've been truly impressed by the service, friendliness and professionalism of the team here at the Pimlico branch of Jackson Stops & Staff."
• "Jackson-Stops were professional from start to finish - we kept in touch with them throughout the time we owned the property to check what the market was doing and when we pushed the button to sell, they were efficient, polite, helpful and our sale went through successfully."
• "From start to finish, the whole team at Jackson Stops Pimlico were faultless in their professionalism in letting my property."
• "The staff were always very helpful, knowledgeable and a pleasure to deal with."

Cons:

• "If you are a tenant do not come come to this. They help the landlord steal your money."
• "I visited the office on Saturday and even though it is open on Saturdays, they don't take customers."
• "I didn't get any response for a few viewings, only after about a week I was contacted via phone."
• "Very unprofessional and lazy."
• "Called this estate agency to speak about a property. The lady on the phone was extremely rude. Her attitude stank through the phone."
• "They break into the property without notifying the Tenant just because they think 'the tenant doesn't need to know'."

Communication

Pros:

• "Will is a great communicator - always responsive and ready to offer extra tips and honest advice."
• "Georgia regularly updated me with feedback and even replied on weekends!!"
• "We applied in the morning for the property and she kept us updated throughout the process!"
• "Will Dodds was incredibly helpful, immediately coming to the property when I had an issue with my keys."
• "She was really responsive, great with getting back to all my questions clearly and made the whole experience of renting in London stress free."
• "Alice was very helpful throughout the process and always made sure I had the information I needed."
• "She has been super helpful, professional and efficient throughout the whole process."

Cons:

• "I was looking for a flat to rent and wanted to set up viewings through their website - there is such a possibility, which is very nice. What is less nice is that it doesn't work at all."

Customer Service

Pros:

• "Alice at the Pimlico Office was incredible at helping me secure a flat remotely."
• "They went over and above expectations to give considerable time to discuss options."
• "Both Harriet Devonald and Alex McConnell were amazing in turning around viewing, securing and move in as quickly as possible."
• "Jackson's staff were endlessly patient, persistent and eventually came through with very good results."
• "Again another great effort letting out my flat guys, limited void period despite the redecoration between and difficult time scales involved."
• "Working with Jackson-Stops, and specifically Harriet, was a breath of fresh air."
• "I highly recommend Jackson-Stops, and Georgia specifically!"

Cons:

• "I would definitely avoid this agency."

Reliability

Pros:

• "They were extremely reliable and made the overall process as smooth as possible."
• "Many thanks to Georgia, who accompanied the process of renting an apartment."
• "Can highly recommend."
• "He’s a delightful young man and is a credit to Jackson Stops."
• "I highly recommend the agency."
• "In the end the sale was completed in record time."
• "We are very pleased with the professional attitude and effort made by Harriet Devonald to successfully market our property."

Cons:

• "There is a spacious and well-proportioned place in hell for estate agents."