Foxtons Greenwich Estate Agents Reviews Summary

Agent Performance

Pros:

• "Amy Curtis is hard working, extremely supportive and positive person."
• "Layla... was very patient, compassionate and caring through the entire process."
• "Tiffany Francis faced many challenges to make the sale happen and overcame them all."
• "Ella is very mature, understanding and efficient."
• "Alex Storer at Foxtons Greenwich really went the extra mile for me as a buyer."
• "Sam was super helpful, very knowledgeable and gave us detailed info not only about the flat but also the locality, market dynamics etc."
• "Hafsa Meho has been an outstanding professional as well as a kind and pleasant person to work with."

Cons:

• "While they're prompt at collecting their fees, their service falls short in every other aspect."
• "I won't be using Foxtons in the future."
• "I have been receiving about three phone calls a week from Foxtons."
• "When your time is being wasted and you are being pushed from pillar to post, calls not returned, told to call a 'different number', the frustrations can be most stressful."
• "I bought my flat through them 2 years ago and the agent made it incredibly difficult."
• "Communication was terrible, leading to a failure to close 3 days before Xmas."
• "They could not care less, I'd put NO STARS if I could."

Customer Service

Pros:

• "We were kept up to date on developments regularly."
• "Sam McCaig frequently chasing the selling team when they stalled, and was a calm and reassuring presence throughout the process."
• "Sam McCaig liaised with our solicitor to iron out any issues she found. The process was smooth throughout."
• "Divyesh will ALWAYS returns my calls and it is always a pleasure to speak to him."
• "Sam from Foxtons Greenwich... was extremely helpful and friendly during the process."
• "Chekira was a great support for us making sure that things moved along and we were always kept well informed of each stage."
• "Hafsa Meho was professional, courteous and helpful."

Cons:

• "At least six days ago a plumber contractor working for Foxtons replaced a lavatory... So far it has taken seven phone calls and over five days in an effort to get the dumped items removed."
• "If they couldn't arrange a simple valuation I shudder to think how they would be able to show anyone my flat."
• "Miscommunication was the main reason it fall through days before expected exchange."
• "How such a lazy, rude and disgusting person is allowed to have control of anything says a lot about this branch."
• "The staff at Foxtons are very pleasant and speak with silver tongues but again and again promises to take action have had no result."
• "DO NOT USE - Scott, Eloise & Nick nearly lost the sale on this flat twice."
• "I paid for a check-out report, but it was never conducted, and Foxtons ignored my requests for a refund."

Professionalism and Expertise

Pros:

• "Amy Curtis explained every bit in property searching journey, kept us in loop, understood our preference and guided us well."
• "Brilliant service from Eric Tarmulis at the Woolwich Arsenal office."
• "Sam's knowledge, not just of the property, but of the local area, amenities and planned future developments."
• "Overall we are very happy with the service he provided."
• "Mr. Kristian Muzzelle...is extremely attentive, smart, has wonderful knowledge of the market."
• "Vicci was always accommodating with our need to view properties at certain times."
• "Sam McCaig... was always reachable, kept continuous contact with us."

Cons:

• "Some of the places we looked at were really quite messy."
• "I kept being offered properties, by phone and email, which were way out of my budget."
• "As a landlord, I'm having really hard time dealing with Foxtons."
• "I’ve had good and bad experiences with Foxtons but if you ever get the “property manager” named Nina Stewart, you’re out of luck."
• "They are more expensive than a lot of what's on the market, but a lot of what's on the market isn't good enough and you get what you pay for."
• "We had flat on the market with Foxtons for a few months not achieving the goal."
• "WORST EXPERIENCE EVER - during our 10 week business rental they refused to get anyone to fix the toilets which would not flush."

Recommendations and Satisfaction

Pros:

• "I highly recommend!"
• "I really cannot recommend her (and Foxtons) enough."
• "I would not hesitate to recommend her to anyone looking to buy or sell property."
• "I would again and again highly recommend them!"
• "I would recommend Foxtons Greenwich and in particular Florence without hesitation!"
• "Would highly recommend, and would definitely use Foxtons again!"
• "I would highly recommend!"

Cons:

• "I won't be using Foxtons in the future."
• "We will never be using Foxtons as an agent as a result of this unprofessional behaviour."
• "Regrettably, on occasions I have not always received the kind of service I would expect from your agency."
• "The customer service was great and the staff was very friendly and helpful before we've signed the contract. Unfortunately, the post-contract service poor."
• "So overall the pre-contract service was great and the post-contract service poor."
• "The only reason why the sale did not fall through is because I managed to contact the seller directly and managed to iron out differences."
• "Cannot recommend their services enough and will certainly be looking to rent via their office again in the near future."