Address: 252 High Rd. Leyton, London, E10 5PW, United Kingdom
Phone: +442085393650
Rating: 4.6
based on 181 reviews.
Property Management and Maintenance
Pros:
"During the time that I let my flat out to a tenant I was in the very capable hands of Emily B from Portico who was always available to provide a balanced and professional service to tenant issues that arose."
"Alice Amaral, our property manager, has been excellent... worked in liaison with our landlord to get our issues fixed as soon as possible."
"We received a very generous gift package when we moved in... Overall very kind and informative."
"The extractor fan took 2 years plus to be replaced! There have been some positive services."
Cons:
"It took 14 months for them to fix the sink, I was having to wash in the kitchen sink."
"The walls are covered in scuff marks, holes, and greasy stains. The carpet has several stains and stinks."
"We received an inaccurate inventory... corrections sent... have been asking for an updated inventory since."
"Our extractor fan took 2 years plus to be replaced! It takes ages to get something fixed."
"Emails continuously ignored. Probably the worst part was moving out."
"We had an ordeal with our flat the other day, and were put in communication with a fantastic employee named Emily - I believe in property management? She was professional, helpful, and allayed all of our anxieties brilliantly."
Customer Service Experience
Pros:
"A big shout out to Gurveer and Jack. Honest, transparent and exceptionally great people to work with."
"Tommy took such good care of me... Tommy's easygoing manner made me feel comfortable and at ease from the beginning!"
"Michael Chapman has been really helpful and responsive throughout our experience with Portico so far."
"The service we received from Portico throughout the process of selling our property was fantastic."
"Alice in Property Maintenance has been a real pleasure to work with. Alice always makes sure I have the details I need to get the job done."
Cons:
"I've rented for 20 years and am a decent tenant, but I was treated so abysmally by this company."
"We have been completely let down by the maintenance team time and time again. It takes ages to get something fixed."
"I honestly wish there was a 0 stars option. Without a single doubt the most emotionally distressing experience I’ve ever had moving in London."
"Shower leaked for nearly 6 months before someone came to fix. About the same timeframe for a heavy leak in a bedroom resulting in a huge amount of mould and rot."
"I would list all the individual issues I have with them but I don’t have all night so to just name a few: they incorrectly valued my property, they gave me incorrect information about my tenants."
"The check in clerk who was supposed to go into the property the day the new tenancy began refused to do the work."
Property Sales and Purchases
Pros:
"We bought a 4 bad home in Stratford area through Portico and dealt with Tommy... He also gave us loads of advice both before and after we moved in which has been a huge help."
"I sold my house using the Leyton office through Spenser & Tommy - and would highly recommend both."
"Recently purchased a property through Portico (Leyton) and couldn’t be happier with the service we received, in particular Tommy."
"Michael Chapman has worked with enthusiasm and commitment to achieve the sale of my house and I am very grateful for the service I have received from him."
Cons:
"Then they wanted to put the rent up 30% despite the area comparables being a lot lower and them literally doing zero improvements."
"Not sure what’s going on with this estate agent and who their overseeing company is but communication is atrocious."
"I wanted to give a huge thank you to Mark Sivell who was fantastic when I sold my property. He worked tirelessly and kept me updated throughout."
"We have been completely let down by the maintenance team time and time again."
"I honestly wish there was a 0 stars option. Without a single doubt the most emotionally distressing experience I’ve ever had moving in London."
"I felt it necessary and well deserved to give praise to Marc McllVeney from the Leyton office, he has always gone beyond to resolve any issues I've had."