Kinleigh Folkard & Hayward Canada Water Estate Agents Reviews Summary

Customer Service

Pros:

• "Very professional, friendly, and proactive staff members and team leads - Mohammed (x2) and Caroline."
• "Jonathan was extremely helpful during all my family's first time buyer's experience in the UK."
• "He ALWAYS returned calls and replied to our emails promptly."
• "A fantastic, professional and friendly service is offered at KFH."
• "Anyone can sell you a dream however what i am most impressed with is how Haydar called me a month later to see how i was getting on."
• "He truly went above and beyond, even speaking directly to our buyer to finalise the sale on the other end!"
• "Staff there is very professional and considerate."

Cons:

• "They really don't care once you've signed the dotted line."
• "Poor quality - I don't know about the other locations but Canada water staff are indifferent to your issues once they have got you to sign the contract."
• "We moved into a flat near Surrey Quays in September last year - KFH lost our personal details several times before we even had the keys."
• "They make you feel like you're the problem and that you're asking for too much."
• "Apart from being careless they're not the nicest bunch either."
• "When you complain they are conveniently on annual leave."
• "They pass you on to a property manager who has no idea what's happening."

Professionalism

Pros:

• "Very professional, efficient, attentive and reliable and more importantly always goes the extra mile."
• "We recently completed a purchase with Scott. He was fantastic from the first viewing through to completion."
• "KFH gave a realistic market valuation and set about finding buyers in a methodical way."
• "I would recommend this branch to anyone looking in the area - Seamus in particular was very professional, reliable and efficient in the process."
• "KFH in my opinion is the most professional Estate Agent in Canada Water area."
• "I sold my flat through KFH. They knew the building and area well, took great pictures and made a nice advert."
• "He was highly professional, kept in close communication and helped us to feel like the whole process was very much under control."

Cons:

• "In a nutshell, there are much better letting agents out there."
• "I had previously rented my flat through KFH lettings for several years and also found the experience very underwhelming."
• "Genuinely one of the worst experiences I've had with any company ever. AVOID."
• "I am honestly looking for something positive to say about them but unfortunately they have disappointed on all accounts."
• "I also raised a formal complaint about all of this and was ignored."
• "We have unfortunately signed a year contract so we have no choice but to put up with KFHs incompetence."
• "We've tried formally complaining but KFH is completely uncommunicative, dismissive, and simply do not care."

Property Condition

Pros:

• "The house was quickly visited, photographed and marketed online and at KFH's Canada Water branch."
• "We looked at the flat on a Tuesday and were moved in on the Friday! Brilliant service- would recommend using KFH to anyone!"
• "Before exchanging I was given access to the property a total of 6 times, with no difficulty in working out times."

Cons:

• "The flat was not ready when we checked in, broken bed without a mattress."
• "The place was not deep cleaned as promised beforehand, and we had missing tiles in one of the bathrooms that are still not fixed despite asking six times over four months."
• "On arrival we found the previous tenants dirty underwear, used pots in the cupboard and lot more."
• "Additionally the deep clean they organise is more of a basic clean rather a deep clean."
• "At the end of the tenancy they removed money from our deposit without a report as to why and it then took months to resolve this."
• "The worst issue to top all of this off is bed bugs."
• "Update - they've mentioned in their contract they'll clean everything to a high standard and then they went back on their word soon after the tenancy begun."

Communication

Pros:

• "Throughout the conveyancing and legal to-and-fro, Karyna kept us fully informed."
• "KFH and Team Ollie at Canada Water: quality, visibility, professionalism, and true customer service!"
• "Even after we had finalised the purchase she was still very approachable and willing to help out."
• "Ian was courteous, patient and helpful."
• "He kept us informed throughout the entire process and truly worked on our behalf to let our flat."
• "All staff at this branch were thoroughly professional and worked hard to bring about the successful sale of my flat."
• "The agent, Seamus Stanbury was very good at keeping me updated with all stages of the process, which was very reassuring."

Cons:

• "They don't check the properties after the cleaning services have been."
• "Awful estate agent.. was trying to arrange viewings for our flat although we had tested positive for Covid."
• "They also misplaced paperwork, were unresponsive and unapologetic."
• "I opted for not responsive because we had to email the complaints department to finally get the staff to wake up and do their jobs."
• "Our lightbulbs have blown in one of the bathrooms and we've asked for advice on this several times. Again, no response or solutions from KFH."
• "As she hasn't responded she's either still in that meeting or like the rest just doesn't care."
• "They are only responsive when they want something from you, but when you are in need, they definitely take their time to reply."