The Stow Brothers Reviews Summary

Customer Service

Pros:

• "Their staff are interested, hardworking and respond to correspondence quickly."
• "Everything was handled professionally, honorably, and with really great service."
• "Stow bros were amazing the way they communicated keeping us informed throughout the sales process."
• "Andy and the wider team were really supportive throughout and they made the experience easier than it could have been."
• "Sammie on the sales team was great at keeping lines of communication open and nudging things along."
• "Stow Brothers were very helpful throughout the whole buying process."
• "The sales team was very helpful at engaging with the sellers to meet our requirements."

Cons:

• "We have had a truly terrible experience selling our house through Stow Brothers. The communication and service has been utterly appalling from start to finish."
• "Trying to arrange a viewing for a house that's been on the market for 7 months. Each time we call get told they've just had an offer and not taking further viewings."
• "However, i find the whole process quiet tedious and disheartening as 1) you’re booked in for a viewing at a set time but it ends up being a open house anyways."
• "I can't say we have had the same level of service from all property managers, and some issues have been left for longer than we would have liked."
• "I feel as if there has not been an open line of communication and as a tenant I have had to constantly chase Catherine for updates as she does not provide these in an efficient manner, and sometimes not at all by the deadlines she promises."
• "They appear to be playing games with the vendor. I would avoid if you plan to sell a house through them."
• "Shocked!! …. Called the Walthamstow office to make an enquiry and I was appalled at the level of rudeness I received."

Property Management

Pros:

• "Jay our property manager is extremely professional and friendly. She's always available by phone and email and has always done everything she can to get any issues with our property sorted as soon as she can."
• "Thank to Catherine for helping to manage our e17 rental experience... Catherine was always the most polite and caring agent we’ve ever dealt with in years of renting, that makes the world of difference!"
• "They were always super quick to sort out any issues and maintenance."
• "Every single concern was dealt with immediately and with care."
• "Hanna Dewsnap has been an excellent Property Manager so far and we look forward to working more with her in the future."
• "Hanna Dewsnap as out property Manager whilst renting via The Stow Brothers. She was responsive, attentive and caring."
• "Five stars for the whole property management team, but especially for Suela Sulejmani."

Cons:

• "I have been renting with the Stow Brothers for nearly four months and have had to deal with an unfortunate number of incidents... Sadly these issues were not handled in a timely or professional manner by my property manager, Catherine."
• "In addition, every single piece of work needed to the property in the part year, if done through Stow Brothers, ended up being quoted as over £250."
• "The main reason is that they simply provide terrible service to landlords: information takes weeks to get to tenants sometimes, and Stow guard the communication with tenants jealously."
• "It also took Catherine over a month to arrange for and fix a hot water problem in my shower during the chilly winter months, with no sense of urgency evident."
• "The final insult has been the way our tenants' checkout has been handled - I have personally had to supervise the entire affair."
• "We got another flat at the end and we won't be coming back again to this agency as I can't imagine how they will treat you if you already rent with them."
• "Unfortunately they did recommend a conveyancer to our seller who was incompetent and frankly a bit thick."

Professionalism

Pros:

• "We had an excellent experience renting with The Stow Brothers. They were professional, responsive, and had an excellent selection of properties - unlike most agencies!"
• "The pictures of the house were superb and taken by someone who knows their trade and takes a pride in it."
• "Lucy who looked after our sale was a dream to work with, constantly keeping us updated and being our rock through the entire process."
• "Chris Osgood-Palmer is by far the best property advisor that I have worked with."
• "Andrew from the Stow Brothers team was really nice and helpful."
• "Stow Brothers is fantastic estate agent. They are very professional, always prompt at getting in touch and returning calls."
• "The Stow Brothers manage their properties, making renting more manageable and streamline as well."

Cons:

• "Anyway, if he believes that having people lining up for and he can do whatever he wants that a very bad attitude and disrespectful to see it from a human being."
• "Would have preferred several open days rather than the initial one followed by ad hoc viewings- which was difficult to arrange and prepare for."
• "Aside from that, i would say Stow brothers has very nice properties and to actually get one of them would be a dream."